Online degrees are poised to shake up the academy, says Kevin Carey, director of educational policy at the New America Foundation. That they haven’t yet is not the fault of technology as much as it is the perceived value of a traditional college diploma. That document tells little more than the applicant attended classes at […]

Maintaining customer service and compliance goals often creates conflicts at higher education institutions, because of the resources needed to attain success. While laws, regulations and policies may create unintended barriers to service delivery, compliance requirements cannot be ignored in the face of potential penalties. In this web seminar, originally broadcast on April 2, 2015, the assistant […]

Many institutions are challenged to raise graduation rates and increase service to their students, but what is often overlooked is the important role of improving outdated and inefficient registration processes in meeting these goals. In this web seminar, presenters discussed new solutions for student scheduling that can benefit both students and institutions of any size, […]

Students at Arizona State University today have access to a service-oriented financial assistance website that provides guidance on college planning. It offers cost calculators, links to scholarships and budget planning, and easy access to financial aid office staff. It’s an approach that works—and the result of using analytics to unearth a treasure trove of website […]