More than half of the 40,000 students at California State University, Northridge, are first-generation. Three thousand are international. And every one of them belongs, says Paul Schantz, director of web and technology services in the Division of Student Affairs for CSUN. “We want students to feel like CSUN is their home,” Schantz says. “And if you’re going to have any kind of relationship with somebody, you should know their name, and you should get their name right. That’s the first step in establishing trust with somebody.”

The evolution of technology and online learning is enabling institutions to expand access to education across a broader spectrum of learners, by providing learning opportunities outside the limits of time, place or distance. In this web seminar, presenters discussed how to use these tools to expand access to education for more learners at any institution.