Why are more institutions using chatbots and AI to respond to a variety of support requests? Institutions are utilizing chatbots to respond to support requests due to a number of factors: Budgets and resources are continuing to face constraints for support departments, causing institutions to have to do more with less Support requests continue to […]

But National Student Clearinghouse data shows other students are opting largely to remain at their colleges or are not enrolling

The New York university system is mandating all students be tested and not be positive for COVID-19 before being allowed to return home

Tim Hall has helped transform New York's Mercy College and kept it strong through the pandemic. He shares his journey and advice to other higher education leaders