“Security is always a top concern. Other highly regulated industries—such as financial services, insurance and healthcare—have mandatory government regulations to guide them, but it is often unclear to higher ed which data can or cannot be stored in the cloud. I’ve seen universities adopt a hybrid approach to cloud strategy, where general business information—such as […]

Institutions collect a wealth of data regarding admissions, financial aid and student success factors. All of these data provide a holistic view of prospective and current students, but it is crucial that this actionable intelligence be used to create and deploy personal and productive messages. In this web seminar, originally broadcast on April 23, 2015, an […]

I would be wealthy if I had a nickel for every time a member of the faculty, staff, administration or board said, “I didn’t realize you could help with that.” Far too often, the marcom (marketing/communications) and public relations office is brought into a situation requiring communication to internal and external stakeholders late in the […]

The variety of challenges facing enrollment leaders are well documented: changing demographics, increased competition for students, scarce outcome data— and the list goes on. Resources are also limited, and so it is critically important for enrollment managers to measure the ROI of the initiatives they take and then adjust as necessary. Collaboration within the enrollment […]

Maintaining customer service and compliance goals often creates conflicts at higher education institutions, because of the resources needed to attain success. While laws, regulations and policies may create unintended barriers to service delivery, compliance requirements cannot be ignored in the face of potential penalties. In this web seminar, originally broadcast on April 2, 2015, the assistant […]

Many institutions are challenged to raise graduation rates and increase service to their students, but what is often overlooked is the important role of improving outdated and inefficient registration processes in meeting these goals. In this web seminar, presenters discussed new solutions for student scheduling that can benefit both students and institutions of any size, […]

Roughly six years ago, David Lewis served on a team that was designing policies for a new college in the Middle East. As president of OperationsInc., a national HR consulting and outsourcing firm, he met with seven top U.S. higher ed institutions to review their policies, including travel. To Lewis, travel has now become “a […]

Snow College’s latest travel policy included new, logical restrictions. For example: Employees would be reimbursed only for for hotel stays on days that matched an event’s agenda, and they could no longer expense a first-class airline seat. The Utah college got lots of comments—about three-quarters of them negative—when the regulations were posted for a 30-day […]