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Tuition

Mark Schilmoeller, Chief Operating Officer, Nelnet Business Solutions

Since most partners promise “great customer service” to the colleges and universities they serve, the term has become something of a cliché. Why does level of service still need to be a top priority for institution leaders when selecting a provider?

In the Creighton University (Neb.) business office, administrators were challenged with balancing the delivery of high-quality, hands-on customer service to students and families with the heavy workload that came with managing the university’s tuition payment options manually. Creighton administrators realized that employing a third-party tuition payment plan provider could resolve these challenges.

4/26/2016

In the Creighton University business office, administrators challenged with balancing the delivery of high-quality, hands-on customer service to students and families with the heavy workload that came with managing the university’s tuition payment options manually. Creighton administrators realized that employing a third-party tuition payment plan provider could resolve these challenges, and decided to enlist the Actively Managed Payment Plans provided by Nelnet Business Solutions.

Mike Walters

An institution’s enterprise resource planning (ERP) system drives many of its core processes. ERP software allows students and faculty to access key information, and staff to automate previously manual tasks. It is critical for administrators to make their other programs, such as payment technology systems, integrate seamlessly with the software that governs so much on campus—the ERP.

Columbia College Chicago uses Nelnet Business Solutions to dramatically improve on-time tuition payments (Photo cred: Phil Dembinski)

Student success is the number one goal at Columbia College Chicago. When an increasing number of students were delaying that success because of financial challenges, administrators took action.

SUNY Broome partners with Higher One to offer all electronic payment services through one system

Meeting the needs of every student at SUNY Broome is a critical part of the upstate New York institution’s mission. And when a large portion of the 7,000-student population is made up of first-generation and non-traditional students, meeting their needs requires paying particular attention to campus finances.

New campus-wide e-commerce system gives students convenience while reducing the administrative burden

Handling tuition payments and donations for an institution with 15,000 students can be a complicated process that is time consuming for finance staff—especially without an integrated electronic system. Before 2011, that was exactly the situation at Indiana Wesleyan University (IWU), the largest private institution in the state.

TouchNet’s U.Commerce allows Weber State University to accept and manage payments from anywhere, anytime

In the past, Weber State University processed payments according to what was purchased and where. So basketball tickets went through one system, bookstore purchases went through another, and lab fees still another.

Don Smith

From tuition payments at the bursar’s office to book
purchases at the campus store, there is frequent credit
card and debit card activity at higher ed institutions. And a
big change in the world of card-based payments has come
about in the form of EMV.

Nelnet Tuition Payment Plans improve student experience at four University of Colorado campuses

In an effort to best serve a population of over 60,000 students on four campuses, business office leaders across the University of Colorado system (CU) recently decided to evaluate their options to determine if a more efficient payment plan solution existed

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