Bill Tyson has been advising colleges and universities on getting media attention for more than 30 years through his firm Morrison & Tyson Communications. Now he's taken some of that knowledge and put it into Pitch Perfect: Communicating with Traditional and Social Media for Scholars, Researchers, and Academic Leaders (Stylus Publishing, 2010), a how-to guide for thoughtful communications planning that can increase the likelihood of national media coverage.
In a previous column published in the June issue of University Business, I shared a few anecdotal examples of how universities and colleges had started to use online analytics to inform their marketing and communications decisions. Unfortunately, there was no available data on analytics usage across institutions at that time. I decided to survey practitioners, thus testing my hypothesis that a change of attitudes in higher education toward web and social media analytics was required.
Social media is not just for students. Faculty, administrators, campuses, and departments can leverage social media sites such as Facebook, YouTube and Twitter to communicate and enhance services to candidates, students, parents and alumni. Our Web seminar panelists, Nicholas Wormley, director of alumni and parent relations at Quinnipiac University, and Karli Grant, of Campus Management, offer guidance on how to implement a smart social media strategy.
People rarely work in isolation. But it's not always easy to meet in person to work on a project. Connecting online can be done from almost anywhere. The collaboration possibilities run the gamut from passing a Word document back-and-forth via e-mail to holding a multiparty videoconference.
Read on to learn how a variety of online collaboration tools are helping college and university administrators execute projects more efficiently.
College students are big users of social media and use sites such as Facebook, YouTube and Twitter to post opinions - good and bad - about their schools. Our Web seminar panelists, Karli Grant, of Campus Management, and Fritz McDonald, of Stamats Communications, provide insights into what is happening online and how you can monitor and influence your cyberspace reputation.
Karli Grant Senior Market Strategy Manager, Campus Management
Facebook provides extensive analytics to page administrators. With your Insights Page, you can track over time the following metrics: total fans, unsubscribers and resubscribers, new and removed fans, top countries, age and gender demographics, page views, media (photo, audio, and video) consumption, interactions (total number of comments, wall posts, and likes), post quality, click-through and engagement rates, discussion posts, and reviews.
Since March, YouTube EDU (www.youtube.com/edu) has offered lectures from more than 100 colleges, including MIT, Yale, and UCLA, for anyone to view. “Twenty-first-century schooling is about walls coming down,” says Obadiah Greenberg, strategic partner manager for YouTube. “What better way than through video and YouTube?”