In the 1970s, I began what was three decades in the automotive industry. It was a good place to be. U.S. automakers had enjoyed decades of growth and profitability, and it seemed like history would continue to repeat itself. Well, we all know what happened next. U.S. automakers grew somewhat complacent, seeming to take their good fortune for granted. As concepts like competition, market share and customer service received little attention, innovation stalled.