Institutional resiliency is a daunting challenge for smaller, tuition-dependent, change-resistant institutions. Indeed, the most vulnerable of these fragile colleges and universities may soon face extinction.
Astrid Tuminez will leave Microsoft to hold her first executive-level higher ed leadership position when she becomes president of Utah Valley University, effective this fall.
Developing and maintaining a strong customer service ethos sometimes brings IT managers into unexpected territory. Following are tips on how to handle four such scenarios.
1. Tackle issues head-on and promptly.
This may be especially important for tech staff who ignore policies, fail to carry their load or can’t seem to get along with co-workers.
“Don’t let the bad behavior of a few poison those who want to work,” says CIO Yvette Brown Koottungal at Barry University in Florida. She is also vice president for technology at the university, where she manages a team of 63.
Academia continues to evolve for women aspiring to move into leadership positions.