Campuses want to tighten security and turn information into action. This has caused an unprecedented surge in demand for safety and data personnel.
Annual performance reviews are shunned for good reason. Many higher education institutions question the wisdom of this antiquated approach and are exploring alternatives.
In a higher education landscape marked by a shrinking student population and increasing uncertainty, institutional longevity—if not short-term survival—is top of mind for most. What many at-risk institutions fail to see, however, is that a primary focus on competition is a precarious survival strategy that more often than not, backfires. Cooperation, not competition is the way out.
Developing and maintaining a strong customer service ethos sometimes brings IT managers into unexpected territory. Following are tips on how to handle four such scenarios.
1. Tackle issues head-on and promptly.
This may be especially important for tech staff who ignore policies, fail to carry their load or can’t seem to get along with co-workers.
“Don’t let the bad behavior of a few poison those who want to work,” says CIO Yvette Brown Koottungal at Barry University in Florida. She is also vice president for technology at the university, where she manages a team of 63.