At Abilene Christian University in West Texas, technology managers were struggling with an outdated email system. While providing basic service, it lacked advanced functionality and was time-consuming and expensive to maintain. in addition, the full-time email administrator’s position had recently become vacant.
Kevin Roberts, chief information officer at ACU, knew it was time for a change. “We were disenchanted with our current email system,” he says, adding that the system servers were outdated, expensive to maintain, and were running out of space.