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IT

Students, faculty, and staff turn to campus help desks when their work has come to a standstill because technology isn’t behaving as they think it should. IT support centers at colleges and universities across the nation are ditching paper and turning to software solutions to help get frustrated users back on track more effectively and efficiently.

At Schreiner University (Texas), our team has applied the transformative power of technology to achieve our identifying motto “Learning by Heart”—a personalized, integrated education that prepares our students for meaningful work and purposeful lives in a changing global society.

It doesn’t seem so long ago that colleges and universities were largely run as academic entities, unworried about growth and profit, and doing much of their administrative paperwork by hand or with outdated computer programs. Fast forward to 2013, and we believe the polar opposite to be true. Universities are competing for increased revenues, student enrollment, and top academic prospects more now than ever before, and in order to maintain a competitive edge they must take advantage of the latest technology.

Integrating mobile devices in learning is getting to be old hat in Abilene, Texas.

As early as 2008, Abilene Christian University (ACU) was the first university in the United States to provide each incoming student with an Apple iPhone or iPod Touch. Each of the nearly 4,800 students on the ACU campus located 180 miles west of Dallas can access course calendars, campus maps, receive homework alerts, security alerts, and answer in-class surveys and quizzes, among other ACUdeveloped web applications.

Meeting expectations is passé. Today, it's all about exceeding expectations. Most colleges and universities understand that IT is integral to their function; however, few administrators truly understand the value of IT. This lack of understanding holds many universities back from capitalizing on information technology and the expertise of IT professionals. Technology pervades and facilitates nearly every university activity, from the library to the classroom to the administration buildings.

Campus IT Director

Just imagine the scene: It’s deadline day for mid-term papers to be turned in. Students are anxiously working on campus to submit their papers, thankful to be done with them and enjoy the holidays. Suddenly, the IT director gets the dreaded message that the network has crashed. Too many students at once working to upload voluminous documents. That’s all it takes and this IT director’s holidays are on hold.

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