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Enterprise Management

We asked what makes your administrative department an efficiency model, and you delivered. Everyone in higher education is being forced to do more with less. Stellar campus administrative departments are continually working to also do it all better than ever before.

We've all heard the mantra: Do more with less. In the current economy, colleges and universities are continually being asked to be more productive and effective with ever-shrinking resources. A key to accomplishing that is to have a solid information system - an intergrated Enterprise Resource Planning (ERP) system that can help them toward that goal in numerous ways.

The College of Western Idaho was still more than a year away from holding its first class. A thousand details needed to be resolved. Not least among them was the installation of a computer network that would serve the fledgling college’s seven campuses.

Colleges and universities stand to reap the benefits of tens of billions of dollars in federal funding under the American Recovery and Reinvestment Act of 2009. The legislation will impact everything from student aid and research funding to technology investments and projects planning. Two experts, Kevin Hegarty, vice president and chief financial officer at University of Texas, Austin, and Lander Medlin, executive vice president of APPA, provide valuable insight about the stimulus package in this edited digest of our web seminar.

 

Moving student transactions online and establishing an information hub for the campus - all the while increasing its personal touch with students - was the challenge Butler University faced last year when it took on the task of streamlining administrative tasks that were normally handled by faculty and advisors. The overarching goal was to free up the faculty and advisors so they could spend more time guiding students' college careers and less time performing administrative tasks such as registration.

 

JULY 1 WILL MARK THE START of the new budget year in most institutions across the country. Nothing new, as that’s the regular budget cycle of higher education. But new this year are the deep cuts some budgets have undergone due to the economic situation.

 
 

A COUPLE OF YEARS AGO I WROTE A COLUMN FOR UNIVERSITY BUSINESS that introduced the idea of brand as experience. I opened that column with an unsettling statistic from Bain and Company: “80 percent of organizations believe they deliver a superior customer experience, but only 8 percent of their customers agree.”

 

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