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Bill Cooper didn't mince words when Stanford University officials contacted him about coming on board as their director of purchasing. "I said, 'No, I'm not interested in a fragmented function and I'm not interested in an institution that has just a director of purchasing,'" recalls Cooper, who now has an office at ... Stanford.

12/13/2018

Students expect their higher education experience to be modern and digital, but for many institutions, core systems across campus still rely on paper-based, manual and siloed processes. By automating processes and modernizing workflows, institutions can improve the user experience while reducing costs and workload and improving efficiency.

10/25/2018

Technology has not only revolutionized teaching and learning in higher ed, but also how tuition payments are made and campus commerce is conducted. However, today’s payment technologies can also be a source of frustration for students and parents. Simplifying the campus commerce experience and improving payment communications are crucial for increasing student and parent satisfaction with the institution.

4/26/2018

When the leadership of the Community College of Allegheny County (CCAC) in Pennsylvania began searching for a new platform for campus payments, they knew that student success relies on great technology in the business office as well as the classroom. They also knew that with the right payment options and plans, they could ensure that the college's affordable, quality education was even more accessible to members of the community.

4/12/2018

Campus mail centers have changed dramatically. Due to the rise of e-commerce, many campuses are overwhelmed with package deliveries, and campus mail centers are struggling to keep pace. This trend is forecast to continue for the foreseeable future, resulting in disgruntled students and wasted resources. Leading institutions have found solutions—innovative technology which enables campus mail centers to become efficient, flexible and responsive to this changing environment.

4/10/2018

While gathering various types of assessment data can be vital to help college and university leaders to identify areas for improvement and to influence strategic decision making, it can be challenging to make sense of this data, and to act accordingly. Benchmarking can address this challenge, by providing a better understanding of the data, identifying which results are outstanding or concerning, and helping higher ed leaders to establish goals for their institution.

Faced with rising costs of higher education, many students are deciding not to purchase required course materials, therefore going through their semester without the tools they need to learn and succeed. Fifty percent of students say avoiding or delaying these purchases negatively impacts their grades. As a result, more institutions are taking advantage of digital tools and platforms, which provide students and faculty with immersive, engaging content while providing required materials to all students on or before the first day of classes at a lower cost. 

11/16/2017

An increasing number of institutions are taking advantage of mobile technology to help recruit, engage and enroll prospective and admitted students. Mobile apps are being used for self-guided campus tours, open houses, recruitment events, college nights and more, providing a highly effective way for admissions and enrollment departments to meet the needs of these students.

In the past few years, many universities have begun to explore a concept frequently and successfully implemented in the corporate world, but previously rare in higher education: shared services. The term “shared services” refers to a streamlining process where administrative tasks or technology management services that regularly occurred across several departments in the organization are placed under the authority of one unit.

As a frontline supervisor in Facilities Management, I often think about succession planning in our various organizations across the globe. I ask myself a lot of questions like; what would happen if our director won a million dollars or was offered that ultimate dream job? What would happen if our management team decided to relocate to other institutions? What is going to happen when the management decides to retire?

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