For seven years, Southern University and A&M College used a complicated document management system that didn’t work with its new student information system from Banner. So departments rarely used the SIS, and students spent time providing the same information to different departments and completing routine administrative responsibilities at the historically black college in Baton Rouge.
The mass digitization of literature is complex. The preservation of books, letters and other historical materials calls for advanced technology and a good deal of manpower. Universities are developing better practices around this process, as well as creating software and databases to make this content accessible and search-friendly.
Document management holds tremendous potential for improving information security and recordkeeping compliance, streamlining processes, and enabling colleges and universities to do more with less. Meanwhile, paper-heavy environments can lead to wasted time, reduced productivity and employee frustration.
Admissions counselors are busy folks with some pretty important decisions to make, so it’s no wonder colleges and universities are looking for ways to make their lives a little more efficient. At the University of New Haven (Conn.), this help is coming in the form of iPads and an app called Matchbox, which allows counselors to review application materials on the go.
Alternative revenue streams are increasingly attractive to higher education leaders struggling to live in the new budgetary normal triggered by the recession. Monetizing assets such as audio, video, and images an institution already has or is continually generating through digital asset management (DAM) can be tantalizing to those managing a school’s coffers. But in the academic environment, can officials look beyond the perception that for-profit endeavors cheapen a school’s reputation?
It wasn't as if the admissions office at Boston University did nothing to keep from drowning in paper, working 12-hour days and weekends, and falling behind on customer service.
Administrators engaged in annual streamlining, but with BU's applicant pool increasing by more than 10,000 over the past five years, it was difficult to keep up. More than 200,000 supporting credentials had to be processed and filed, and 38,000 applications needed to be ready for admissions staff to read by April 1. The entire process was time-consuming and cumbersome.
Even in these digital times, undergraduate admissions remains a paper-laden discipline. Viewbooks, search pieces, postcards, catalogs, applications, and more need to be printed, enveloped, and mailed, a process not only costly but also inefficient. Most inquirers to any one school, after all, end up attending elsewhere.
The paperless society that technological advances were to have fostered never happened; we are more awash in paper than ever before. At University of the Arts, in Philadelphia, the problem has been compounded by a 16.5 percent increase in enrollment and a nearly 50 percent spike in applications over the last decade.