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Database Management

American colleges and universities are breeding grounds for innovative ideas and open information sharing. Pair that with a large number of systems on a given network and a vulnerable student population with fresh credit and you've got an appealing target for identity thieves.

Institutional research is crucial to providing college and university leadership with the data required to make the most informed strategic decisions, across a broad range of areas including admissions, academics, finance, enrollment, retention, staffing, facilities and more. In order for this research to be effective, however, it is also important to have a strategy and process to translate the data gathered into actionable information.

The team that first explored bringing a shared services model to the University of Michigan couldn’t help but notice some vast inefficiencies when it broke down the $325 million being spent on IT. Excluding the university’s massive health system, the analysis revealed multiple networks, data centers, and server closets, with 35 different email systems and more than 150 organizations maintaining computers for faculty and staff.


A funny thing happened to the College of William & Mary (Va.) on its way to a more efficient way to determine each of its undergraduate students' home address.

Dreading the implementation of the solution agreed upon, college officials instead found efficiencies in the process of working together to solve the problem.


College campuses are typically beautiful places. Tree-lined walkways, verdant quads, and stately buildings make for a pleasant place to take a walk.

But for staff at the University of St. Francis (Ill.), too many campus strolls took up time that could be better spent on other tasks—such as tending to prospective students. And the paper files they were delivering from office to office belied the university's commitment to environmentalism.


There were any number of reasons why The George Washington University needed to automate the way it paid stipends to the thousands of students who work there as tutors, teachers, researchers, or facilitators.


With a web-based interface allowing for staffers across the institution to input information, officials at Central Methodist University, located in Fayette, Mo., figured that awarding scholarships would be a breeze. After all, admission counselors, coaches, and others could easily enter academic and extracurricular credentials for accepted students, allowing for the appropriate officials to approve scholarships and notify the recipients.


Typical college students, you’ve probably realized, are not 9-to-5 kinds of people. With classes, socializing, part-time jobs, and a myriad of other duties and desires crowding their schedules, they live by clocks that vary widely. This can be a problem for those tasked with providing them the services that help optimize their collegiate experience. Many of those folks, after all, work more traditional schedules and aren’t around to answer a call from a student on her way from her waitressing gig to the library to get some late-night studying in.

Most colleges and universities attending EduComm send one or two, sometimes three, people to the conference. Last June, Life University (Ga.) sent seven of its administrators and faculty to learn from the breakout sessions and see the latest higher education technology on the EduComm exhibit floor.

The second year of the ongoing Models of Efficiency program continues to demonstrate that campus departments can be innovative and inspired when it comes to finding ways to provide superior service and maximize resources.

"We believe that improving the efficiency of administrative services yields cost savings and reputation benefits that can propel a college into the top tier of success," noted Miles Lasater, chief operations officer and cofounder of Higher One, which has sponsored the Models of Efficiency program from the start.