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Campus Communication

8/10/2017

Some 75 percent of high school seniors say they visit a college campus without ever contacting the admissions department. Not all prospective students want or are able to take a guided tour of campus, but without an alternative, many students visit on their own, and are walking away with unanswered questions and no communication from the college or university.

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3/7/2017

Students today don’t respond to the traditional methods of communication from their college or university like they once did. While websites and email are appropriate for housing and delivering certain types of information, institutions need to develop a campus-wide mobile presence in order to reach students effectively and in the format they prefer.

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11/16/2016

It’s no secret that text messaging is the preferred method of communication for today’s students over email, direct mail or phone calls; a recent study found that some 97 percent say they use texting as their primary form of communication, 73 percent say they want schools to text them, and nearly three quarters of prospective students want to text with admissions counselors. However, only 28 percent report being offered the option to text with their college or university. How should institutions address this gap by reaching students the way they prefer?

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Arizona university abandons obsolete phone system and upgrades to unified communications platform from Jive

Imagine being several years into a hardware-based, enterprise Voice over IP phone system installation and still in the first phase of the implementation process. That is exactly the troubling situation the University of Advancing Technology, located in Tempe, Arizona, found itself in spring 2015.

“The system was expensive, difficult to configure and had a clunky call manager user interface,” says Jason Pistillo, CEO. “It had lots of high-end features, but we never got to that level because we never got beyond the basics.”

Photo credit: Elvis-Obukowho Ufuoma

It was clear starting in 2013 that an aging, on-premise, analog phone system would not cut it anymore for Campbellsville University in Kentucky. The institution, which sits an hour and a half outside of Louisville and serves over 3,500 students, needed to ensure reliable phone service for all departments across a main campus and three remote sites.

Brescia University upgrades to Jive Communications hosted phone system for a better user experience

Frequent downtime. Lengthy change processes. Complicated pricing structure. These were just a few of the issues of Brescia University’s phone system in use prior to 2014.

With over 25,000 students, the University of Illinois at Chicago is the largest university in the greater Chicago area. Its urban setting just west of the Loop means it is an important part of the educational, technological and cultural fabric of the city. With such a campus, the institution’s leaders knew that students, staff and visitors would need a singular place to access directional and other information.

I recently had the opportunity to meet with dozens of mobile web leaders from some of the most respected universities. While speaking with experts at schools from Harvard to Princeton, I learned that we’re all struggling with the same challenges in mobile. Fortunately, as we share best practices across campuses around the world, mobile capabilities in higher education are at their most exciting time yet.

Integrating mobile devices in learning is getting to be old hat in Abilene, Texas.

As early as 2008, Abilene Christian University (ACU) was the first university in the United States to provide each incoming student with an Apple iPhone or iPod Touch. Each of the nearly 4,800 students on the ACU campus located 180 miles west of Dallas can access course calendars, campus maps, receive homework alerts, security alerts, and answer in-class surveys and quizzes, among other ACUdeveloped web applications.

In the heart of Boulder, Colorado, sits a college where the whole student is greater than the sum of his or her parts. It is a place called Naropa University, where contemplative education encourages students to transform themselves and the world.

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