You are here

Feature

Working in a bursar's office in early September can be like working for the IRS in mid-April. During this chaotic time, bursars are not only collecting and disbursing hundreds of thousands of dollars, but they're also responding to myriad customer service complaints, reconciling incorrect student mailing addresses and lost checks, and paying top dollar for paper and postage, check processing, and credit card fees.

The information technology (IT) leader on campus today is more likely to spend his or her time preparing business plans than checking server configurations. As high technology has embedded itself into the day-to-day teaching, learning, researching, and administrative tasks of colleges and universities, there has developed a need for IT managers to be able to speak the language of return on investment (ROI), as well as understand the many and varied needs of faculty and students.

Take this quiz:

A) Continually escalating in cost

B) Continual demand for upgrades and increased functionality

C) Lackluster faculty adoption

D) All of the above

If you chose D--all of the above--you're in good company.

Pages