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Feature

08/2005

College and university presidents are certainly tied up these days. Between fundraising, business meetings, and schmoozing with donors, there is little time left for other things, particularly getting to know their students. For many of these "phantom" college presidents, the demands of the job only allow for minimal interaction with students, like the proverbial handshake at commencement.

If your campus is beginning to look and feel less like a collection of classrooms and libraries and more like a giant Starbucks, there's a reason.

Working in a bursar's office in early September can be like working for the IRS in mid-April. During this chaotic time, bursars are not only collecting and disbursing hundreds of thousands of dollars, but they're also responding to myriad customer service complaints, reconciling incorrect student mailing addresses and lost checks, and paying top dollar for paper and postage, check processing, and credit card fees.

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