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IT leaders are easing concerns across campus about cloud migration—including security, accessibility and cost.

Providers answer: What are the most prominent lingering concerns that campus IT administrators have about moving more data into the cloud?

These are: Cloud security is better (or worse), migration is easy and there will be downtime.

Train both students and faculty

The University of North Carolina at Pembroke uses WebEx to allow students—even those in very remote areas with no broadband internet access—to provide access to lectures online. The IT team initially offered training and on-demand assistance for students only, but its popularity inspired a new category of training focused on helping faculty too, says Nancy Crouch, associate vice chancellor for technology resources and chief information officer.

While providing access to courses is essential to educating students in remote areas, helping them feel they are a part of the campus community is another key piece for retention and completion efforts.

What: A branded campus app used to connect students with courses and campus life

Where: Lindsey Wilson College, located on the southern tip of rural Appalachia, in Columbia, Kentucky

What are the biggest technology barriers for students in rural areas who want to pursue postsecondary education but can’t get to a campus? How can colleges break through those barriers?

“The greatest challenge for students in rural areas involves access to engaging and pedagogically sound mobile learning experiences. Through investments in accessibility, a focus on mobile learning and a data-informed approach to instructional design, institutions have the opportunity to increase access and see more students graduate with high-quality credentials.”

Here’s how four institutions are bridging the gap between their campuses and students based in rural areas. 

From wayfinding to making appointments to payment transactions, students and others move through their busy days with the assistance of interactive electronic kiosks.

Why are kiosks important on campuses and how can colleges better use the technology?

“Making student self-service kiosks available in more campus locations and providing secure, on-demand access to student account information is a recipe for success. Having the ability to utilize these resources 24/7 is a natural fit for students and faculty; and with the right kiosk solution, ID verification, document scanning and form submission capabilities provide instant value and convenience.”

—Margo Bowie, marketing manager, Advanced Kiosks

1. Tackle issues head-on and promptly.

This may be especially important for tech staff who ignore policies, fail to carry their load or can’t seem to get along with co-workers.

“Don’t let the bad behavior of a few poison those who want to work,” says CIO Yvette Brown Koottungal at Barry University in Florida. She is also vice president for technology at the university, where she manages a team of 63.

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