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California institution system partners with  AT&T for large-scale network management

Over 16 years ago, the California State University system’s 23 campuses had independently managed networks. Each had autonomy over standards and used a hodgepodge of products.

Wisconsin college employs Third Coast Higher Education for Financial Aid assessment and improvement project

Times of transition are always a good opportunity for evaluating processes in a financial aid office. So when the director of financial aid at Beloit College in Wisconsin took a new position, leadership at the 1,350-student institution decided to examine that department’s business operations.

Print marketing is often an opportunity for improvement for higher ed institutions, particularly print mailings.

Mark Schilmoeller, Chief Operating Officer, Nelnet Business Solutions

Since most partners promise “great customer service” to the colleges and universities they serve, the term has become something of a cliché. Why does level of service still need to be a top priority for institution leaders when selecting a provider?

Technology must support flexible classroom arrangements

Colleges and universities have been slowly but persistently transforming their traditional classroom spaces into rooms that facilitate active learning. How should classroom technology adapt to these changing spaces?

Mike Walters

An institution’s enterprise resource planning (ERP) system drives many of its core processes. ERP software allows students and faculty to access key information, and staff to automate previously manual tasks. It is critical for administrators to make their other programs, such as payment technology systems, integrate seamlessly with the software that governs so much on campus—the ERP.

New York college uses Skyfactor Mapworks to gain unparalleled retention and completion insight

A siloed approach rarely works for any effort on higher ed campuses, much less student success and retention. Yet five years ago at Manhattan College, located in the Bronx in New York City, academic assistance was handled individually by each of the institution’s five schools.

“Then the college implemented a Center for Academic Success and hired me as a student retention coordinator to manage academic referrals and early alerts,” says Brother Michael Shubnell.

Carroll University uses Mongoose Texting platform to personalize communications

When considering recruitment and enrollment goals at Carroll University, located outside of Milwaukee, it is not about the number of times contact is made with a prospective student—it is about the number of quality contacts.

“We want to have two-way conversations so we can understand our students better,” says James Wiseman, vice president of enrollment. “The more quality contacts you have, the more engaged a prospective student is and the more likely they are to choose us.”

FluidReview leads to increased student participation and administrative ease at the University of Ottawa

With a student population of over 40,000, managing scholarship applications and processing supporting documents was more than a daunting task for the financial aid team at the University of Ottawa. The Canadian institution had been using an obsolete online system, which did not support the automation of supporting documents and created a burdensome student application and review experience.

AMX room controls from Harman provide seamless administrative infrastructure at London university

Administrative flexibility and a seamless user experience were the simple AV system requirements desired by the IT team at London South Bank University. The institution, which serves 18,000 students and is located in the Southwark borough of London, is one of the city’s largest. With 290 classrooms, consistency in AV infrastructure is key for the educators and students who use the rooms, and for the IT staff that manage them.

“Our users are academics,” says Gavin Warnock, ICT infrastructure principle AV engineer at LSBU. “Some are not always comfortable using complex technology.”

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