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Many colleges and universities face challenges when it comes to their phone and communications systems. Outdated phone systems offer limited capabilities and often consume time and resources due to support and maintenance requirements. By moving to a unified communications platform, institutions can not only replace aging campus phone systems, but go beyond voice to unify all communications in a streamlined and more reliable desktop application, encompassing voice, email, fax, video and chat.

The Cisco Security and Trust Organization, Advanced Security and Research team offers a grant program through which higher education research institutions can take action in the evolving cybersecurity threat landscape.

The Payment Card Industry Data Security Standard (PCI DSS) was developed to encourage and enhance cardholder data security and to facilitate the broad adoption of consistent data security measures globally.

When the Office of Undergraduate Admissions at Clark University in Massachusetts experienced an 87 percent increase in application volume between 2012 and 2015, administrators recognized that they needed to overhaul their yield forecasting and admitted student engagement efforts. They knew that personalization would be key to achieving their enrollment goals, but it would be possible in the context of such an enlarged applicant pool only if they could effectively target the right students.

Mike Walters

An institution’s enterprise resource planning (ERP) system drives many of its core processes. ERP software allows students and faculty to access key information, and staff to automate previously manual tasks. It is critical for administrators to make their other programs, such as payment technology systems, integrate seamlessly with the software that governs so much on campus—the ERP.

New York college uses Skyfactor Mapworks to gain unparalleled retention and completion insight

A siloed approach rarely works for any effort on higher ed campuses, much less student success and retention. Yet five years ago at Manhattan College, located in the Bronx in New York City, academic assistance was handled individually by each of the institution’s five schools.

“Then the college implemented a Center for Academic Success and hired me as a student retention coordinator to manage academic referrals and early alerts,” says Brother Michael Shubnell.

An increasing number of colleges and universities are redesigning traditional lecture halls and classrooms into active learning classrooms, which are more flexible and open designs that better foster teamwork, collaboration and interactive instruction through a variety of engaging technologies. Historically it was necessary to build a dedicated networked A/V infrastructure that could enable the use of any multimedia technology. That is no longer the case as new technologies emerge that allow AV to be distributed over the traditional IP network.

Carroll University uses Mongoose Texting platform to personalize communications

When considering recruitment and enrollment goals at Carroll University, located outside of Milwaukee, it is not about the number of times contact is made with a prospective student—it is about the number of quality contacts.

“We want to have two-way conversations so we can understand our students better,” says James Wiseman, vice president of enrollment. “The more quality contacts you have, the more engaged a prospective student is and the more likely they are to choose us.”

FluidReview leads to increased student participation and administrative ease at the University of Ottawa

With a student population of over 40,000, managing scholarship applications and processing supporting documents was more than a daunting task for the financial aid team at the University of Ottawa. The Canadian institution had been using an obsolete online system, which did not support the automation of supporting documents and created a burdensome student application and review experience.

AMX room controls from Harman provide seamless administrative infrastructure at London university

Administrative flexibility and a seamless user experience were the simple AV system requirements desired by the IT team at London South Bank University. The institution, which serves 18,000 students and is located in the Southwark borough of London, is one of the city’s largest. With 290 classrooms, consistency in AV infrastructure is key for the educators and students who use the rooms, and for the IT staff that manage them.

“Our users are academics,” says Gavin Warnock, ICT infrastructure principle AV engineer at LSBU. “Some are not always comfortable using complex technology.”

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