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University Business (UB) and Polycom collaborated to develop a survey to explore the use of technologies such as video conferencing in higher education. It was deployed to the UB audience on May 11, 2018, and some 213 respondents participated, from a variety of campus departments, and from many different types and sizes of institutions across the country.

Polycom provides video, voice and content sharing solutions that empower educators to deliver the next generation of immersive, collaborative learning experiences.

From left to right: Jon MacMillan, Senior Data Analyst, Rapid Insight; Charles Ansell, Chief Operating Officer, Community College System of New Hampshire

Every institution has access to data that can help to drive more effective decision-making; the challenge is that often it resides in silos around campus. By democratizing data access across the institution and building a data-focused campus culture, staff are empowered to make more effective decisions.

From left to right: Jacqui Spicer, Chief Operating Officer, Baker College; Gus Ortiz, Managed Services Program Manager and Principal Consultant, Jenzabar

Under pressure to contain costs and improve efficiency, many institutions are turning to cloud-based models for their ERP, HR, finance and other crucial systems. Cloud models create more collaborative, interactive environments wherein critical data is more accessible, making more resources available for institutions to better serve students.

From left to right: Lisa McIntyre-Hite, Executive Director of Product Innovation, Walden University; Christopher Sessums, Learning Strategies Consultant, D2L

The demographics of today’s higher ed learners are shifting dramatically. Those once considered nontraditional learners—adults looking to change career paths, workers returning to school for certifications or students requiring flexible learning paths—have become the norm.

How must institutions respond to these changing demographics to meet the evolving demands of these ‘new traditional’ students? How can institutions use technology and data to drive student success and to support continuous improvement in this changing environment?

From left to right: Jon MacMillan, Senior Data Analyst, Rapid Insight; Charles Ansell, Chief Operating Officer, Community College System of New Hampshire

Every institution has access to data that can help to drive more effective decision-making; the challenge is that often it resides in silos around campus. By democratizing data access across the institution and building a data-focused campus culture, staff are empowered to make more effective decisions.

From left to right: Kristen Wallitsch, Associate Dean of Academic Support Student Success Center, Bellarmine University; Drew Thiemann, Director of Institutional Research & Effectiveness, Bellarmine University; Jim Breslin, Dean of Student Success, Bellarmine University

Predictive analytics can serve as the foundation of student success efforts. By drawing together data from disparate campus sources and systems, predictive analytics software can enable institutional leaders to predict the likelihood of student attrition, and to identify at-risk students and match them with the right resources that can help them succeed.

When the leadership of the Community College of Allegheny County (CCAC) in Pennsylvania began searching for a new platform for campus payments, they knew that student success relies on great technology in the business office as well as the classroom. They also knew that with the right payment options and plans, they could ensure that the college’s affordable, quality education was even more accessible to members of the community.

Today’s students have expectations that their courses provide flexible, easy-to-access video content and blended learning environments, but implementing video such as lecture capture platforms at scale across campus—and in a way that drives student success—can be challenging.

Student loan debt—as well as delinquency and defaults—continue to be serious concerns among students, alumni, parents, higher ed institutions and their communities. The financial burdens on students can negatively impact both their success while enrolled and after graduation, as well as the enrollment, finances and public image of institutions as a whole.

While gathering various types of assessment data can be vital to help college and university leaders identify areas for improvement and to influence strategic decision-making, it can be challenging to make sense of this data, and to act accordingly. Benchmarking can address this challenge by providing a better understanding of the data, identifying which results are outstanding or concerning, and helping higher ed leaders to establish goals for their institution.

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