Administrators, faculty and staff at the State University of New York College at Old Westbury are committed to the success of every one of their nearly 5,000 students. So when the sprawling Long Island school started looking for a new campus card system a few years ago, all roads led to TouchNet OneCard VIP.
For seven years, Southern University and A&M College used a complicated document management system that didn’t work with its new student information system from Banner. So departments rarely used the SIS, and students spent time providing the same information to different departments and completing routine administrative responsibilities at the historically black college in Baton Rouge.
When it comes to professional development and compliance training for faculty, staff and student employees, many institutions rely on a large number of siloed, separate systems. By moving to a central, shared learning platform, institutions are able to track and report on the progress of training, plan better for the future, and more effectively meet business needs across departments.
The costs of higher education continue to challenge students, while the pressure to reduce administrative overhead and improve efficiency is constant for institutions and their executive leaders. Taking the right approach to student payment plans is one way to address both of these concerns.
Describe how higher education HR is run today and how it should be run in the future.
Brad Saffer: It is very fragmented. There is a unique range of employees in higher education. Within some of these groups—tenured faculty, adjunct staff, administrators and office staff—are both union and nonunion employees. The hiring and onboarding processes are built and run by individual departments. It has created a whole set of inefficiencies.
Thousands of students, faculty, staff and alumni visit the Student Union at Oklahoma State University each day and take advantage of a large number of available retail services. For Mitch Kilcrease, who is assistant vice president and director of the Student Union, something was missing: a printing and parcel shop.
“I felt there was potential on campus to grow a print-service model from a retail base,” Kilcrease says. “A lot of people were already going off-campus to FedEx Office and using its services.”
An increasing number of institutions are taking advantage of mobile technology to help recruit, engage and enroll prospective and admitted students. Mobile apps are being used for self-guided campus tours, open houses, recruitment events, college nights and more, providing a highly effective way for admissions and enrollment departments to meet the needs of these students.