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More than half of the 40,000 students at California State University, Northridge, are first-generation. Three thousand are international. And every one of them belongs, says Paul Schantz, director of web and technology services in the Division of Student Affairs for CSUN. “We want students to feel like CSUN is their home,” Schantz says. “And if you’re going to have any kind of relationship with somebody, you should know their name, and you should get their name right. That’s the first step in establishing trust with somebody.”

In this webcast, expert presenters discussed the latest commerce technologies. They also outlined how higher education leaders can implement these in-demand payment methods to deliver an optimal experience—and protect both students and the institution—by using TouchNet Payment Center. 


Michael Wilson
Director, Transaction Services

Ryan Audus
Director, Business Development

The next generation of IT infrastructure, hyperconvergence combines computing, storage and networking into a single, simplified and automated system that is far easier and less costly to use and maintain. It  is a perfect fit for colleges and universities, which often have limited IT resources but have enterprise-level IT needs.

(From left to right: Robert Ruiz, Vice President for Strategic Enrollment, Liaison International; Katherine Ruger, Assistant Dean, Admissions & Pre-College Programs, College of Osteopathic Medicine Michigan State University; Rochelle Michel, Research Director, ETS

In this thought leadership webcast, Liaison International brought together a panel of graduate admissions experts to discuss the topic of transparency in that department, including the practical application of a holistic admissions strategy, trends in evolving models of student support and how institutions can drive student success beyond the classroom.


Robert Ruiz
Vice President for Strategic Enrollment
Liaison International

A recent survey found that 59 percent of higher education CIOs believe that digital transformation will lead to significant business model changes, yet many institutions face challenges when it comes to implementing digital strategies for growth. As student demographics and education delivery models evolve, institutions must actively pursue innovative ways to remain competitive.

How does Dominican University engage students?

University Business (UB) and Polycom collaborated to develop a survey to explore the use of technologies such as video conferencing in higher education. It was deployed to the UB audience on May 11, 2018, and some 213 respondents participated, from a variety of campus departments, and from many different types and sizes of institutions across the country.

Polycom provides video, voice and content sharing solutions that empower educators to deliver the next generation of immersive, collaborative learning experiences.

From left to right: Jon MacMillan, Senior Data Analyst, Rapid Insight; Charles Ansell, Chief Operating Officer, Community College System of New Hampshire

Every institution has access to data that can help to drive more effective decision-making; the challenge is that often it resides in silos around campus. By democratizing data access across the institution and building a data-focused campus culture, staff are empowered to make more effective decisions.

From left to right: Jacqui Spicer, Chief Operating Officer, Baker College; Gus Ortiz, Managed Services Program Manager and Principal Consultant, Jenzabar

Under pressure to contain costs and improve efficiency, many institutions are turning to cloud-based models for their ERP, HR, finance and other crucial systems. Cloud models create more collaborative, interactive environments wherein critical data is more accessible, making more resources available for institutions to better serve students.

From left to right: Lisa McIntyre-Hite, Executive Director of Product Innovation, Walden University; Christopher Sessums, Learning Strategies Consultant, D2L

The demographics of today’s higher ed learners are shifting dramatically. Those once considered nontraditional learners—adults looking to change career paths, workers returning to school for certifications or students requiring flexible learning paths—have become the norm.

How must institutions respond to these changing demographics to meet the evolving demands of these ‘new traditional’ students? How can institutions use technology and data to drive student success and to support continuous improvement in this changing environment?