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FedEx Office opened a location in the Danforth bookstore of Washington University in St. Louis more than a decade ago, offering services that were not found on campus before its opening.

WashU wanted to provide students and staff an easy way to get projects completed without the inconvenience of having to leave the university, so the relationship with FedEx Office was a natural fit.

When it comes to professional development and compliance training for faculty, staff and student employees, many institutions rely on a large number of siloed, separate systems. By moving to a central, shared learning platform, institutions are able to track and report on the progress of training, plan better for the future, and more effectively meet business needs across departments.

The costs of higher education continue to challenge students, while the pressure to reduce administrative overhead and improve efficiency is constant for institutions and their executive leaders. Taking the right approach to student payment plans is one way to address both of these concerns. 

Describe how higher education HR is run today and how it should be run in the future.

Brad Saffer: It is very fragmented. There is a unique range of employees in higher education. Within some of these groups—tenured faculty, adjunct staff, administrators and office staff—are both union and nonunion employees. The hiring and onboarding processes are built and run by individual departments. It has created a whole set of inefficiencies.

Thousands of students, faculty, staff and alumni visit the Student Union at Oklahoma State University each day and take advantage of a large number of available retail services. For Mitch Kilcrease, who is assistant vice president and director of the Student Union, something was missing: a printing and parcel shop.

“I felt there was potential on campus to grow a print-service model from a retail base,” Kilcrease says. “A lot of people were already going off-campus to FedEx Office and using its services.”

When Texas Tech University needed to replace the energy-inefficient windows of its multistory Weymouth Hall student residence last summer, time was indeed of the essence.

Needing to ensure the building’s vacancy during the demolition and installation process, you could say the university had a narrow window of opportunity.

But thanks to the ezIQC® construction procurement method through Gordian and National Joint Powers Alliance®, the $1.7 million project was completed on schedule with top-quality products and services.

An increasing number of institutions are taking advantage of mobile technology to help recruit, engage and enroll prospective and admitted students. Mobile apps are being used for self-guided campus tours, open houses, recruitment events, college nights and more, providing a highly effective way for admissions and enrollment departments to meet the needs of these students.

Faced with rising costs of higher education, many students are deciding not to purchase required course materials, therefore going through their semester without the tools they need to learn and succeed. Fifty percent of students say avoiding or delaying these purchases negatively impacts their grades. As a result, more institutions are taking advantage of digital tools and platforms, which provide students and faculty with immersive, engaging content while providing required materials to all students on or before the first day of classes at a lower cost. 

How can institutions embrace transparency and flexibility around changing models of revenue and cost mix, student success and graduation rates?  This web seminar outlined some insights into how to meet student, institutional, system and/or political goals in the changing world of higher education. Whether your challenges are within a single institution or across a statewide system, there are a variety of ways in which modern technology can support your journey for future success.

SPEAKER

Sherry Amos

Colleges and universities have become a favorite target of cybercriminals because of the sheer volume of student information they handle. This is because payment processing happens all over campus, from the ticketing office to the bursar’s office to the cafeteria. In addition to endangering students and damaging the reputation of the institution, the financial costs of a data breach could include legal representation, fines, and the expense of notifying impacted individuals.

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