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Bomgar Support Software

Focusing on architecture, authentication, access controls and audits, Remote Support software gives centralized control over all remote IT support activity. Data is routed and stored centrally over standard ports. IT administrators can apply permissions and password policies at the group or individual level, to ensure that only authorized users have access to the systems.

Reader Testimony: 
“Bomgar allows our IT help desk to quickly and efficiently support over 27,000 students and 8,000 staff and faculty across the state of Tennessee. By having the ability to connect to a user’s computer remotely, our agents can quickly identify the problem and begin the process of troubleshooting and solving the issue immediately. Since we teamed up with Bomgar, our total resolution on the help desk has increased by nearly 10 percent.” —Travis Gordon, IT supervisor, The University of Tennessee