You are here

Articles: Student Services

Katie Broton, a doctoral candidate and a member of the Hope Center for College, Community and Justice at the University of Wisconsin-Madison, discusses how some students are making difficult trade-offs between paying for college or meeting their basic needs.

Here’s how student service areas can use chatbots to keep students informed.

From admissions, financial aid and residence life to registration, student activities and food service, here’s how student service areas can use chatbots to keep students informed.

Here’s how students are engaging with chatbots at Winston-Salem State University and California State University, Northridge. 

Vendors discuss what higher ed institutions should consider when implementing AI into their student services.

Outside of online and in-person financial literacy sessions, colleges and universities are finding innovative strategies to guide students toward being more financially responsible in both their college and adult lives.

Students who are deaf or hard of hearing can struggle even in rooms with the best acoustics. Here are four ways Rochester Institute of Technology in New York, home of the National Technical Institute for the Deaf, helps deaf and hard of hearing students access lectures and class discussions.

Colleges and universities are providing at-risk students—including those with children or those who are homeless or in foster care—with more than just higher ed access and employment, they are providing training that makes a long-term difference.

Abbie Goldberg, a professor of psychology at Clark University, studied the growing population of transgender and gender-nonconforming students across the U.S.

Abbie Goldberg, a professor of psychology at Clark University, studied the growing population of transgender and gender-nonconforming students across the U.S. While some institutions promote trans-inclusive policies and practices, others have not kept pace.

GRADUATION GROWTH—Parents in Arkansas Community Colleges’ Career Pathways Initiative complete at twice the rate of other students.

Here are the funding, implementation and training strategies for at-risk student programs at Arkansas Community Colleges, Endicott College, Kennesaw State University and Western Michigan University. 

John McLaughlin is the managing director for Higher Education Practice at Gallagher Insurance. Elizabeth Carmichael is president of Carmichael Associates, which specializes in compliance and risk management.

Creating a comprehensive concussion management plan and following the changing nature of the insurance market relative to traumatic brain injury coverage are key.

When the strategy is that staff reach out to students rather than wait for students to come to them, some colleges experience higher retention rates, which, in turn, helps the bottom line.

NACADA: The Global Community for Academic Advising, a 12,000-member association based at Kansas State University, has many resources on intrusive advising and related topics.

How is higher ed performing with the “intrusive” approach to academic advising?

“Most schools that we have consulted with are still taking a reactive approach to working with struggling students and are waiting until academic performance or engagement suffers. The most successful schools are implementing a proactive approach and engaging pre-start to guide students through the process, and then engaging periodically throughout their attendance to identify challenges before they affect student performance.”

TECH EFFECT—CUNY Lehman College, a Hispanic-serving institution, recently opened a virtual reality center on its campus in the Bronx to train students for careers in cutting-edge industries.

An American Council on Education report finds that minority-serving schools move low-income students up from the lowest income brackets at two to three times the rates of non-minority-serving institutions. 

Marijuana remains the most popular drug among college students, according to the U.S. Drug Enforcement Administration. (gettyimages.com: Sara ruiz)

Higher ed institutions face challenges in nine states that allow marijuana's recreational use, in 30 states that permit its medical use, or in other states where the drug remains illegal.

Pages