WHEN LYNNE SCHAEFER STARTED HER position as vice president for administration and finance at the University of Maryland, Baltimore County in 2005, the institution's financial reporting tool left much to be desired. Developed internally to pull data from UMBC's PeopleSoft ERP, the tool has produced complex reports that make it "hard to find exactly what pieces of information you're looking at," she says. "This creates frustration, especially for the untrained eye. ... I'm sure in some cases it has resulted in people throwing up their hands and just hoping it all goes ok."