1. Tackle issues head-on and promptly.
This may be especially important for tech staff who ignore policies, fail to carry their load or can’t seem to get along with co-workers.
“Don’t let the bad behavior of a few poison those who want to work,” says CIO Yvette Brown Koottungal at Barry University in Florida. She is also vice president for technology at the university, where she manages a team of 63.