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Articles: Administration & Management

Developing and maintaining a strong customer service ethos sometimes brings IT managers into unexpected territory. Following are tips on how to handle four such scenarios.

Jack Buckley of the American Institutes for Research edited Measuring Success: Testing, Grades, and the Future of College Admissions (2018, Johns Hopkins).

Measuring Success: Testing, Grades, and the Future of College Admissions (2018, Johns Hopkins) investigates the implications of admissions testing with experts from both sides of the debate.

1. Tackle issues head-on and promptly.

This may be especially important for tech staff who ignore policies, fail to carry their load or can’t seem to get along with co-workers.

“Don’t let the bad behavior of a few poison those who want to work,” says CIO Yvette Brown Koottungal at Barry University in Florida. She is also vice president for technology at the university, where she manages a team of 63.

Providers were asked: How well are colleges using data to measure faculty performance, and what related areas need the most improvements?

“Colleges will typically show the faculty how their scores compare to others at the school, usually those in the same department. But they rarely ask the instructors how they plan to improve any low scores they've earned or coach them how to do so. Closing this feedback loop will improve the students' experience.”

—Howard Walters, SmartEvals.com

Cynthia Teniente-Matson is president of Texas A&M University-San Antonio.

Academia continues to evolve for women aspiring to move into leadership positions.

Jo Allen is president of Meredith College.

When it comes to risk management, a key fear is being blindsided by exposure we didn’t even know we had.

Measuring faculty effectiveness has never been a perfect science—and it has always held potential for contention among instructors and administrators.

COOKING UP BETTER HEALTH—Med students at The Goldring Center for Culinary Medicine at Tulane get hands-on culinary lessons to learn how food preparation and diet impact illness. The center was the first dedicated teaching kitchen to be implemented at a medical school.

More than 40 medical schools have added culinary medicine programs to the menu to help students better understand how to combat obesity, diabetes and other chronic diseases.

The massive growth of on-campus video is increasing the desire for innovations that naturally leverage the benefits of artificial intelligence.

SAVE A LIFE—Bridgewater State Police Chief David Tillinghast kicked off the university’s Narcan program, which provides training on use of the overdose-reversal drug. It is stored in 50 public places across campus.

Training is underway at colleges and universities to teach more people how to administer the drug that reverses opioid overdoses.

In his trainings with students, faculty and staff, Detective Sgt. Robert McEvoy, of the Bridgewater State University Police in Massachusetts, details the following signs of an opioid overdose.

These signs are:


Link to main story: Colleges train to reverse opioid overdoses


The growing interest in artificial intelligence may hold the key to a more personalized learning experience.

Richard Edwards is the mayor of Bowling Green, Ohio, and former public relations executive at Bowling Green State University. Mary Ellen Mazey is president emeritus of Bowling Green State University.

As the newly elected mayor and the newly appointed university president, we recognized that working together on important initiatives would build the university’s and the city’s futures.

Why are metaphors useful? Language is central to our humanity, and the language we use defines how we see ourselves, others and the world. If we see arguments as war we respond very differently than if we see them as dance. Over the centuries, metaphors have been used in daily language and thought (Lakoff and Johnson, 2003) providing us with insights about complex phenomena and defining what we see how we behave, and the cultures we shape.  

What do we know about leaders’ metaphors?

Let’s face it—running any department at a university, college, or other higher education institution brings unexpected twists and turns each day. This is especially true when it comes to managing the workforce, which is typically a diverse group of employees including hourly and part-time workers, student workers, employees with varied native languages, and more.

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