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Articles: Administration & Management

Alice L. Brown doesn’t pull punches when discussing the problems of leadership at the small schools that constitute the Appalachian College Association. Some, she says, are barely surviving and their leaders seem reluctant to take the steps necessary to change course.

Graduates of The Citadel are encouraged to use their ePortfolios when applying for grad school or a job.

Just as websites morphed from digital brochures into versatile multimedia portals, electronic portfolios have evolved from information repositories to robust tools for showcasing student learning. Now, “ePortfolios,” house completed assignments, reflections on learning, photos, creative work and journal entries.

Kelly Walsh, CIO of The College of Westchester in New York, is a UBTech conference speaker. He writes the “Emerging Ed Tech” blog.

The growing availability of custom and commercial software applications allows colleges and universities to transform classroom laboratory experiences into virtual equivalents that offer advantages over their physical precursors.

Vocation. This is a word with deep and important significance. Liberal Arts. This is an ideal of education with an equally deep set of meanings. Liberal arts colleges already do a great job developing a diverse group of socially responsible, critical thinkers, but they must start guiding students to their true vocation. For liberal arts colleges, the idea of knowledge for knowledge sake can no longer be your primary focus. That idea died with the onset of the Internet.

Administrators, faculty members and campus staff have been ordering all sorts of supplies from for years, but it was only recently that the e-tailing colossus jumped formally into the higher ed and business-to-business procurement market. And some in the procurement world see benefits ahead.

Celebrating while educating: At Manhattan College, the student group Fuerza Latina performs to share Latin American and Caribbean culture with others.

Three federal grant programs support colleges that qualify as Hispanic-Serving Institutions, or HSIs. The funding covers student support services and other initiatives—such as professional development to train administrators, faculty and staff to work more effectively with students whose first language may not be English.

Anxiety has replaced depression as the most common reason students seek counseling on campus. (Photo:

New research finds mental health treatment of students pays off medically and financially. With those students now pressing administrators to increase mental health services, some colleges and universities are expanding their counseling staffs and other services.

John T. Delaney joins American University after serving as dean of the University of Pittsburgh's graduate school of business.

Delaney, recently dean of the Joseph M. Katz Graduate School of Business and the College Business Administration at the University of Pittsburgh, oversaw a 20 percent rise in enrollment and an increase of $4.5 million in annual giving there.

This FutureShock is the third in a trilogy of commentaries on the for-profit (private sector) higher education industry and the implications of an increasingly complex and skeptical regulatory environment. In this piece we focus on the emergent, some say irreversible, megatrend turning private sector schools, colleges, and universities into nonprofits and vice versa.

As rankings continue to cover the spectrum from the serious to the silly, grappling with their impact on and off campus raises crucial questions of equity, the true meaning of student success and the diverse roles of higher ed in modern society.

Effective card offices focus on bottom-line growth. “Two of the benefits we bring to our campus are cost reduction and revenue growth,” says John Beckwith, director of campus business services at Loyola Marymount University in Los Angeles.

For instance, before its single-card program launched in 1997, the campus had seven different cards for students to use, with separate ones for ID, library, transportation, event tickets, food services, laundry and room entry.

What aspects of customer service do campus card offices seem to do best with—and in what areas do they struggle the most? 

Down to business: Students will get a chance to work with foreign entrepreneurs through a new program that will invite startups to launch on CUNY campuses.

A new incubator program at the City University of New York that offers foreign entrepreneurs a path to U.S. citizenship will also provide students with a potential front-row seat to the next wave of business innovations.

Say cheese: Most University of Alabama students avoid waiting in line at the Action Card office for an ID by submitting their application online. For anyone unable to access that system or who needs a replacement card, the office is ready to assist.

Regardless of the size of the staff or office, efficient campus card programs share several best practices: A focus on customer service, cutting-edge technology and collaboration with the campus community and beyond.

Eight years ago administrators laying plans for Guttman Community College in New York City set a goal: The school would make getting students to graduation a primary mission. The approach is now proliferating across the community college sector.