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Articles: Administration & Management

Ensuring students are prepared for college and then do well academically, emotionally, physically and financially are key goals of student success initiatives on campuses today. Top institutional officials have student success on their minds—most of them even more so than in 2016, according to a UB survey that includes responses from 66 presidents, chancellors and provosts. 

Maenette K.P. Ah Nee-Benham, who's taught higher ed since 1993, was honored as Educator of the Year by The Native Hawaiian Education Association in 2015.

Maenette K.P. Ah Nee-Benham is the new chancellor of the University of Hawai’i West O’ahu. A native Hawaiian, Benham was previously the inaugural dean of the Hawai’inuiakea School of Hawaiian Knowledge at University of Hawai’i Manoa, the only college of indigenous knowledge at a Research I institution in the U.S.

COLLEGE SERVICES--Susan Brennan is associate vice president of University Career Services at Bentley University. Kara J. Della Croce is director of campus recruiting at Ernst & Young LLP.

Colleges and universities must face a harsh reality: Employer expectations of their graduates are changing. It’s not enough for candidates to have the professional or technical skills needed for a particular job. Hiring managers now want employees with the ability to apply both hard and soft skills to their role.

Amy Crutchfield is a higher ed consultant and co-leader of Witt/Kieffer’s Enrollment Management practice.

Enrollment management presents one of the most pressing challenges for many institutions in the current higher education landscape. Uncertain economic conditions, stretched institutional budgets, dependence on tuition revenue, increased competition for top students, and changing demographics have all intensified the need for effective enrollment strategies—and for exceptional managers to champion those strategies.

Donald Trump’s pick for secretary of education, billionaire businesswoman and philanthropist Elisabeth “Betsy” DeVos, is more of a household name in K12 than higher ed circles. DeVos has worked to promote school choice and voucher programs, including creation of Detroit’s charter school system. 

She sits on the board of the Foundation for Excellence in Education, whose mission is “to build an American education system that equips every child to achieve his or her God-given potential.”

Public funding levels and the various approaches to affordability—from debt-free college to private-sector loans—will continue to dominate higher ed debates in and outside campus administrative offices.

A greater level of accountability around access and outcomes looms on the horizon for higher ed administrators in 2017 and beyond. Experts across the ideological spectrum predict the federal government and the general public to demand more transparency in the data released about how graduates of specific campus programs fare in the job market. 

Bill Path is president of Oklahoma State University Institute of Technology

Despite its sometimes rigid conventions and customs, higher education is still very good at finding innovative solutions to problems that face students. Today’s college graduates are struggling. They need the technical skills to enter the modern workforce and the ability to advance their careers—not one or the other.

Student success is inherently at the center of every institution’s mission, and this round of Models of Excellence showcases eight initiatives dedicated to supporting that goal, from before a student’s first class right through—and beyond—graduation.

Scott A. Bass is the provost at American University in Washington, D.C.

How many databases does your campus administer in the broad area of student support? American University uses more than 36 databases for different student-related administrative and learning management functions—yet, there is little to no integration.

Jim Scannell is senior consultant for enrollment management for Ruffalo Noel Levitz. He is the former president of Scannell & Kurz.

As demographic, economic and market volatility continue to challenge higher ed’s ability to enroll a sufficient number of students able to take advantage of the educational opportunities available, understanding and advancing your institution’s value proposition should be at the top of the to-do agenda.

W. Allen Richman, dean of the Office of Planning, Assessment and Institutional Research at Prince George’s Community College, has led the institution in revamping data systems to get a clearer picture of student performance.

Data can be a beautiful thing. It can reveal patterns, failures and sometimes, surprises—as long as the measurements are consistent. At Prince George’s Community College that wasn’t the case. Each class was measuring different things, so campus leaders couldn’t quite see the big picture.

Carol Patton is a Las Vegas-based writer who specializes in human resources issues.

As the national movement for unionization continues to grow across college campuses, there’s an important lesson here. Unions typically spring up where inequities are either perceived or actually occur.

IT Community Unity—At Cal Poly Pomona, AV harmoniously operates under the greater information technology department umbrella—which may well be because the CIO still allows AV to have autonomy. (Photo: Cal Poly Pomona/Tom Zasadzinski)

AV has been absorbed by the IT department on many college campuses. But is the situation more like a friendly merger or hostile takeover?

The trend started in the mid-2000s, when AV equipment joined the network and control moved to remote software suites. The transition put AV departments in constant communication with the IT teams that manage those networks—making the adoption of AV by IT a natural progression.

Students at Connecticut College can access its student information system via mobile or desktop.

In today’s world of vast networks and complex data analysis, the student information system is becoming a powerful tool to track—and influence—student success. By looking at the big picture of data generated across an institution’s enterprise resource planning software, universities can begin to forecast student outcomes.

“Look for a system that is very easy to use and easily adopted. I would want to make sure the new SIS could be easily connected to the fundraising system, housing system and admission system. I’d look for the SIS to become the core of our operation and make sure everything can easily be integrated with it.”

—Jack Chen, CIO, Adelphi University

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