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Welcome to the second Streamlined of 2009! My colleagues and I are proud to continue this series of publications designed to inform college and university administrators about new and innovative methods of streamlining business office operations.

In this edition, learn how electronic refund distribution has become part of the culture for students at Pace University in New York, Higher One’s fifth client. Also in this issue, you’ll find an interview with Richard Jacobs, Director of Student Accounts at Flagler College, who discusses his school’s experience with Higher One’s newest service, Tuition Payment Plans. We hope these materials will provide you with valuable insight and improve the overall student experience at your school.

Now in our ninth year, Higher One has emerged as a leader in helping colleges and universities become more efficient and improve student services. More than 300 institutions of higher education across the country have embraced our efficient, convenient and easy-to-use solutions to handle their financial disbursements. These include student refunds, on-campus and community purchases, payroll and employee expenses, and the collection of payments from students, parents and sponsors.

As always, Higher One strives to provide you with the best service possible. Please contact us with any questions you have concerning our services or visit our website at www.HigherOne. com to learn more about how our services can benefit your campus.

We look forward to hearing from you!

CEO, Higher One