Borrower Communication: Outsourcing Solutions

Communicating with student loan borrowers helps support their success in repaying their student loans and improving your institution’s cohort default rate. If staffing limitations prevent your institution from connecting with your borrowers, partnering with external vendors may be the solution.

Attend this web seminar to learn how two institutions are using outsourced staffing solutions to perform early outreach, regular communication, personal counseling and follow-up to ensure borrowers are successfully repaying their education loans.

Topics will include:

  • Keys to maintaining consistent borrower communication
  • How outsourcing with a vendor can improve communication and benefit your institution
  • The difference that implementing a third party solution has made at two institutions
  • How to measure success and overcome common obstacles to implementation

Scheduled speakers:
Andrew Harvey
Financial Aid Counselor
Garrett College (Md.) 

Tracie Sullivan
Corporate Manager; Credit, Collections and Default Prevention
Centura College (Va.)

Lynn Knapp
USA Funds Borrower Connect InTouch Customer Relations
USA Funds


Who will benefit:
College and university administrators interested in more effective borrower communications and improving cohort default rates. Anyone may attend.

Broadcast : 
Tue, 07/30/2013
2:00 pm EST
Sponsored by: 
USA Funds