For institutions looking to grow and expand their student population, a primary challenge is ensuring that administrative services keep pace with the flood of new students.
Students today want more options when it comes to their refunds, and institutions are looking for disbursement methods that limit students’ exposure to fees. In addition, the increased scrutiny and mounting regulatory pressure regarding student refunds disbursement is creating an even greater need for higher ed leaders to reexamine the refund processes at their institutions.
As more business documents are converted to digital files – and mobile information access becomes a way of life for the students, faculty and staff of the millennial generation – innovative institutions are going beyond simple paperless operations.
Your institution collects a wealth of data regarding admissions, financial aid and student success factors. All of these data provide a holistic view of your prospective and current students. But, are you using this actionable intelligence to create and deploy personal and productive messages?
Maintaining your customer service and compliance goals often creates conflicts at higher education institutions because of the resources needed to attain success. While laws, regulations and policies may create unintended barriers to service delivery, compliance requirements cannot be ignored in the face of potential penalties to your school.