Maintaining your customer service and compliance goals often creates conflicts at higher education institutions because of the resources needed to attain success. While laws, regulations and policies may create unintended barriers to service delivery, compliance requirements cannot be ignored in the face of potential penalties to your school.
Many institutions are challenged to raise graduation rates and increase service to their students, but what is often overlooked is the important role of improving outdated and inefficient registration processes in meeting these goals.
The U.S. is home to the largest population of international students in the world. This student demographic enriches educational institutions, but also adds increased complexities. Many institutions struggle to provide a payment experience that is familiar to international students while also efficiently managing the reconciliation process associated with these payments.
When a student gets accepted to a top-10 ranked program like the University of Maryland School of Dentistry, they’re entering the most challenging, rigorous educational environment they’ll ever experience.
Rising student debt and lack of financial literacy among college students are issues of growing concern to higher ed leaders, particularly those focused on non-academic drivers of student success.
As technology advances and students remain on the cutting edge, colleges and universities have no choice but to keep up. That means ensuring that students can access the information they need, whenever they need it, from whatever device they choose.
The goal of retaining students—and seeing them through to degree completion—has become the focus of numerous research initiatives, articles, technology solutions and intervention strategies. While most of the studies reach very different conclusions, most researchers seem to agree that no one factor holds the key to student persistence.
Rowan-Cabarrus Community College in North Carolina has undertaken an ambitious technology strategy across the institution, designed to simplify the student experience, increase access to technology for students regardless of socioeconomic status, and enable access to multiple tools that students will use later in the workforce.
USA Funds and Truckee Meadows Community College in Nevada have worked in partnership to promote a holistic approach to student loan debt management.
In the last few years, video in education has gone from a luxury addition, to a must-have item. Video use cases went from simple lecture capture to a myriad of creative possibilities—from teacher-student collaborations, through campustubes, to in-video quizzes and interactive tools, and more—available anywhere, on any device.