Operational Efficiencies

From UB

Card office cares: Provider perspective

May, 2016

What aspects of customer service do campus card offices seem to do best with—and in what areas do they struggle the most? 

Getting carded on campus

May, 2016
Say cheese: Most University of Alabama students avoid waiting in line at the Action Card office for an ID by submitting their application online. For anyone unable to access that system or who needs a replacement card, the office is ready to assist.

Regardless of the size of the staff or office, efficient campus card programs share several best practices: A focus on customer service, cutting-edge technology and collaboration with the campus community and beyond.

Eye on the numbers: Card office efficiency efforts

May, 2016

Effective card offices focus on bottom-line growth. “Two of the benefits we bring to our campus are cost reduction and revenue growth,” says John Beckwith, director of campus business services at Loyola Marymount University in Los Angeles.

Sponsored Content

6/21/2016

Institutional research is crucial to providing college and university leadership with the data required to make the most informed strategic decisions, across a broad range of areas including admissions, academics, finance, enrollment, retention, staffing, facilities and more. In order for this research to be effective, however, it is also important to have a strategy and process to translate the data gathered into actionable information.

6/14/2016

Colleges and universities are under intense pressure to meet enrollment goals, improve retention rates, and shorten time to completion. Predictive analytics can play a crucial role in these efforts by providing insights that guide strategic decision making, improve enrollment management and promote student success.

6/2/2016

Competency-based education (CBE) provides students with more flexible and cost-effective ways to complete their degrees, gives institutions more effective ways to assess learning, and helps to address concerns from many employers about the skill levels and readiness of recent college graduates. Rasmussen College (Minn.) is an early adopter of flexible, competency-based programs, and part of a network of colleges working with regional accreditors and the U.S. Department of Education to address shared challenges to designing, developing and scaling competency-based programs.

5/24/2016

Colleges and universities are facing a wide variety of business and finance challenges, but many are finding creative solutions. To explore these issues, University Business and Oracle partnered to develop and deploy a recent survey of higher ed business and finance leaders about some of the challenges they face, including rising costs, lack of access to strategic data and changing student expectations.

5/19/2016

Colleges and universities are under pressure to provide more flexibility in their learning environments, and offer students and faculty multiple ways to access and deliver content. Video-enabled teaching and learning, taking advantage of cloud-based videoconferencing technology, offers institutions the capability to create innovative blended learning environments and enable collaboration across campus or from anywhere in the world.