Regardless of the size of the staff or office, efficient campus card programs share several best practices: A focus on customer service, cutting-edge technology and collaboration with the campus community and beyond.
What aspects of customer service do campus card offices seem to do best with—and in what areas do they struggle the most?
Effective card offices focus on bottom-line growth. “Two of the benefits we bring to our campus are cost reduction and revenue growth,” says John Beckwith, director of campus business services at Loyola Marymount University in Los Angeles.
Health insurance, along with everything from faculty recruitment to information technology, is one of the emerging areas of shared services that regional consortia are now tackling. Their success in saving money and improving efficiencies has fueled a wave of new collaborations.
Colleges or universities looking to join a higher education consortium have two major options: alliances that are regionally based or those focused on a common goal.
Schools that choose to participate in a regional consortium have the advantage of being able to easily meet with other members to discuss common issues.