Operational Efficiencies

From UB

Getting carded on campus

May, 2016
Say cheese: Most University of Alabama students avoid waiting in line at the Action Card office for an ID by submitting their application online. For anyone unable to access that system or who needs a replacement card, the office is ready to assist.

Regardless of the size of the staff or office, efficient campus card programs share several best practices: A focus on customer service, cutting-edge technology and collaboration with the campus community and beyond.

Card office cares: Provider perspective

May, 2016

What aspects of customer service do campus card offices seem to do best with—and in what areas do they struggle the most? 

Eye on the numbers: Card office efficiency efforts

May, 2016

Effective card offices focus on bottom-line growth. “Two of the benefits we bring to our campus are cost reduction and revenue growth,” says John Beckwith, director of campus business services at Loyola Marymount University in Los Angeles.

Higher ed allies in efficiency

May, 2016
Multicampus dispatch: Officers such as Dulcie McLaughlin, working from a center on Mount Holyoke’s campus, can monitor the Hampshire and Smith College campuses simultaneously. (Photo: Mount Holyoke College Office of Communications/Aaron Haesaert)

Health insurance, along with everything from faculty recruitment to information technology, is one of the emerging areas of shared services that regional consortia are now tackling. Their success in saving money and improving efficiencies has fueled a wave of new collaborations.

How higher ed consortia are structured

May, 2016

Colleges or universities looking to join a higher education consortium have two major options: alliances that are regionally based or those focused on a common goal.

Schools that choose to participate in a regional consortium have the advantage of being able to easily meet with other members to discuss common issues.

Sponsored Content

5/19/2016

Colleges and universities are under pressure to provide more flexibility in their learning environments, and offer students and faculty multiple ways to access and deliver content. Video-enabled teaching and learning, taking advantage of cloud-based videoconferencing technology, offers institutions the capability to create innovative blended learning environments and enable collaboration across campus or from anywhere in the world.

5/17/2016

Campus cards are a critical component of campus life, serving not only as a student’s identification, but also providing access to facilities, meals, disbursement funds, events and more, interconnecting the institution and the community. New technologies are continually expanding the capabilities of campus cards, including the physical form they take. Institutions have an ever-growing number of options for providing secure and convenient IDs to students, faculty, and staff.

5/12/2016

Higher education is in the business of learning, but all too often, institutions fail to extend learning to staff members, by failing to provide professional development opportunities. With the aging workforce and the higher turnover ratio of millennials, it is more critical than ever to provide professional learning opportunities that maximize employee potential and foster leadership skills, creating a pipeline of talent that can also enhance succession planning. 

5/10/2016

Document management through Enterprise Content Management (ECM) holds tremendous potential for improving business operations—as well as information security and recordkeeping compliance—by streamlining processes and enabling colleges and universities to do more with less. Meanwhile, paper-heavy environments can lead to wasted time, reduced productivity, risk of data loss or theft and employee frustration.

The Cisco Security and Trust Organization, Advanced Security and Research team offers a grant program through which higher education research institutions can take action in the evolving cybersecurity threat landscape.