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Technology providers on Internet of Things

August, 2016

What is the biggest misconception higher ed leaders have around the need to prepare for campuswide IoT?

“It won’t concern them … it’s just an IT thing. Technology underpins everything in higher education, administration, academics and IT. The IoT is about every connection on campus and it can drive improved outcomes—intelligent connections deliver efficient operations and improve safety and security, while video and collaboration provide better teaching and learning.”

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7/12/2016

While faced with state and federal regulations, an increasingly competitive recruitment environment and intense pressure to contain costs, many colleges and universities have been unable to modernize critical business processes, which could help address key challenges in admissions, finance, and fundraising. Siloed data, manual processes and inefficient workflows can be costly, create security vulnerabilities and prevent institution leaders from understanding the true costs of doing business.

Mark Schilmoeller, Chief Operating Officer, Nelnet Business Solutions

Since most partners promise “great customer service” to the colleges and universities they serve, the term has become something of a cliché. Why does level of service still need to be a top priority for institution leaders when selecting a provider?