Student Retention

Reinventing the Student Services Experience

By outsourcing administrative customer queries, staff time can be better spent and student needs can be better met

As students’ expectations for service increase, so does the pressure on an institution to keep enrollment numbers up. The administrative team at Ivy Tech Community College in Indiana decided that to keep retention at a high level, it was necessary to provide a seamless, personalized customer service experience to its more than 200,000 enrolled and prospective students.

Driving Global Recruitment with Advanced CRM

By employing a flexible, configurable CRM system, university administrators can better manage employees and maximize recruitment potential

With the goal of attracting high numbers of international students, Arizona State University needed a solution to interest prospective students on multiple levels. With Campus Management’s Talisma CRM system, ASU was able to transform its admissions and marketing processes by streamlining and automating certain communications. In this web seminar, originally presented on January 17, 2013, an administrator from ASU described how the institution optimized recruiter productivity, as well as maximized student engagement through the utilization of multiple communications channels.

MOOC Retention Matters

Could the growing popularity of MOOCs cause retention troubles? Yes, if companies and schools come up with a way to offer credit for the courses, experts say.

Jennifer Beyer, a solutions consultant at Hobsons, expects the issue to start appearing if credit is offered, and also if access is no longer free.

Staying Online

Five strategies for keeping students engaged and retained in online courses

In President Barack Obama’s 2012 State of the Union address, he made it clear that increasing college graduation rates would be a main priority of his administration. In the months that followed, “MOOC” became the buzzword of the year, bringing online learning to the forefront of the education conversation. But whether they’re massive and open or they enroll 12 students, online courses have traditionally given institutions trouble in the area of retention—an issue that could dampen the goal of leading the world with the highest share of college graduates by 2020.

The $1 Trillion Problem: Protect Your Institution from Student Debt

Educating students is key to minimizing the student loan debt problem affecting your entire campus

The pressure institutions are facing from the growing student loan debt crisis is felt by all departments, from financial aid to admissions. Schools are struggling to justify tuition costs to prospective students, as well as to ensure recent alumni leave pleased with the institution, despite having student loan debt. In this web seminar, originally broadcast on November 13, 2012, representatives from American Student Assistance (ASA), St.

Fresno State sees quick savings with electronic financial aid refunds

Higher One’s OneDisburse Refund Management funds disbursement service ends the need for the school to print and mail checks

California State University, Fresno, takes pride in its reputation as one of the leading public universities in the state, but last year the business staff discovered that Fresno State was lagging in one noteworthy area: the percentage of students electing to receive financial aid refunds electronically.

Business services partnership furthers philosophy of oneness on Colorado campus

Naropa University works hand-in-hand with Jenzabar to sync systems including ERP

In the heart of Boulder, Colorado, sits a college where the whole student is greater than the sum of his or her parts. It is a place called Naropa University, where contemplative education encourages students to transform themselves and the world.

Purdue University and prospective students benefit from improved admissions process

Hobsons education solutions streamline communications and recruiting on the Indiana campus

At a school the size of Purdue University, just scheduling campus visits by prospective students could overwhelm an admissions department. Add accepted student receptions and recruiting events, and the pressure can seem worse than for a high school senior awaiting an acceptance letter. That’s precisely why Hobsons’ solutions, including its Education CRM Suite, made sense to Purdue, which has about 30,000 undergrads in its 11 colleges and schools in West Lafayette, Indiana.

The Future of College Recruitment

Connecting with a new generation

It’s really no surprise that today’s technology-savvy generation is challenging elements of the traditional college recruitment process. The conventional approaches of marketing, recruitment and admissions are all being called into question, in part, due to two driving factors—external influences and the changing needs of today’s student. This article explores these factors and offers ideas on what can be done to reach, and connect, with more students.

Making retention and student success part of your campus culture

A University Business Web Seminar Digest • Originally Presented on July 31, 2012

At Carroll University, retention is at the top of the priority list—and it’s a full-time job for the Director of Student Success. During this web seminar, top leaders at Carroll University discussed how they made retention a day-to-day priority and created a campus-wide culture of student success. They discussed Jenzabar’s customized retention technology platform and how it helped identify the unique factors that influence retention. Carroll University is located in Waukesha, Wisconsin, and has an undergraduate enrollment of 2,850 and a graduate enrollment of 450. 

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