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Social Media

Westfield State University’s Upvote campaign encourages positive Yik Yak messages.

Nearly half of the approximately 500 respondents (48 percent) to a UB reader survey said bullying and insults posted on Yik Yak make the social network and its app a “serious threat.” Nearly the same number of respondents said the network is “benign” and called it a fad that would fade over the next year.

Karine Joly says SnapChat may be a useful recruiting tool for colleges and universities.

You’ve tamed Twitter, made inroads with Instagram and finessed Facebook.

Now you can take a break from keeping up with the social networking habits of college students, right?

Think again.

While a few colleges are still trying to grasp the intricacies of the top social platforms, early adopters have been exploring other platforms for communications and marketing.

Among the many hopefuls, SnapChat has started to get real traction on college campuses.

Marc C. Whitt is a 32-year veteran of higher education public relations and marketing.

For the first few months of a New Year, many of us are eager to get physically fit. And those of us who work in PR and marketing must stay professionally fit by remaining relevant to meet and even surpass those needs our institutions will always have. We must stay ahead of the curve as we present ourselves as strategic communicator whose expertise and counsel can be trusted.

Karine Joly

If the 10 years I’ve spent observing and analyzing the industry since I started my blog are any indication, there’s one prediction I can make with complete confidence: The new year will have its share of surprises and challenges. Keep these five trends in mind.

Has your institution implemented an innovative student success initiative that reaches across campus departments and is getting results? Apply to be recognized by University Business' Model of Excellence.

The go-to data point used to indicate whether an institution is helping students reach success has tended to be its graduation rate. Post-graduation employment is another indicator but the definition of student success has evolved to include many more areas.

Here's how colleges and universities are using social media to connect with alumni.

If you build it, they will come. Your alumni are already Facebooking, tweeting and linking in, in ever-increasing numbers. Colleges and universities are taking advantage of this activity to launch and grow robust social networks of graduates that strengthen alumni engagement, boost volunteerism and stimulate giving.

Karine Joly: Your social media policy and the network's terms of service have different purposes.

“Don’t ask for permission, ask for forgiveness.”

This rallying cry against the “let’s do as we always did” approach has helped the digital professionals take their seat at the decision table in many institutions. Yet this unorthodox advice may have been embraced too literally in the social media field. It’s no wonder that some enthusiastic and well-meaning social media managers still break basic rules with the institutional accounts they oversee.

A survey covering 21 social networks found colleges and universities use only four to recruit.

Facebook, Twitter, YouTube and Instagram continue to be the most widely used online recruitment mediums for higher ed marketers, who may want to consider delving into other platforms now popular among high school seniors.

A graduating senior applying for a position completed a successful phone interview and travelled to a face-to-face interview with the company. Instead of an interview, the candidate was told upon arrival that the company had discovered ‘inappropriate’ posts and behavior in his social media. The candidate was directly rebuked and dismissed without any hope of ever obtaining a position in the company.

Yes, this is a true story from a CEO, who had wished they had looked at social media earlier in the process.

Azusa Pacific University in California first used the #iHeartAPU hashtag in 2011 to hype up orientation, where students get T-shirts with the phrase.

Incoming, current and prospective students and alumni were using #iHeartAPU year-round, so a new hashtag—#APUBound—was introduced in 2013. That one is now used to interact with students in the months leading up to orientation.

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