IT

Lynn Russo Whylly's picture

Request Tracker creates organization out of help-desk chaos

Carthage College needed a new system for managing help requests from the campus community and installed two solutions: Request Tracker and a self-service password changer system. By the end of the fiscal year, in August 2014, the number of annual help desk requests is projected to be 5,000-6,000—down to half what it was before the installation of Request Tracker.

Lynn Russo Whylly's picture

Carthage College is centralizing help requests

The Library and Information Services department at Carthage College in Wisconsin answers nearly 10,000 questions a year, ranging from where to find a book to figuring out why a student’s email account suddenly stopped working or helping a faculty member put a course online. With requests on the rise, a tracking process was needed to keep employees and community members informed.

Lynn Russo Whylly's picture

How finance should be driving universities' technology investments

John Curry, managing director of higher ed consultancy Huron Education, is an expert on improving performance, reducing costs, and leveraging technology. At UBTech 2013 in June, he spoke about the many ways that public universities could use their technological investments to combat lower enrollments and reduced state funding.

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Streamlining a communication and training plan on campus

Just when Mona Aldana-Ramirez thought she had all the answers, they kept changing the questions. The director of retention services at San Antonio College had to spearhead the implementation of a new enrollment program while fielding thousands of student requests for clarification. But every time she trained a few of her 20-person part-time staff, the enrollment process would change, and she would have to go out and retrain.

HD video to advance learning

The University of Arkansas at Fayetteville is using video conferencing comprehensively to improve learning and control operational costs.

The University of Arkansas at Fayetteville (UA) is using video conferencing comprehensively to improve learning and control operational costs. Originally used for occasional standard definition applications, we are employing high definition for everything from the classroom to committee work. We’ll soon enable video conferencing on students’ mobile devices, to make distance learning portable as well.

Preparing Your Campus for the Future of Academic Video

Academic video will soon become an integral part of the higher ed learning experience

“Generation C” is demanding video in all aspects of their lives, including in their learning experiences. Universities ought to harness the power of academic video not only to meet these expectations, but to realize the power of lecture capture, personalized education, and flipped classrooms. In this web seminar hosted by Sonic Foundry vice president Sean Brown and originally presented on August 20, 2013, JD Solomon of University Business presented some findings from a new white paper about how academic video is at a tipping point and what its future looks like.

Lynn Russo Whylly's picture

The 10 hottest startup incubators

Business incubators have been around since the 1950s. Typically attached to universities, these entities offered a proving ground with back-office resources for fledgling entrepreneurs. Now a new breed of incubator, catering mainly to technology types, is springing up all over the country.

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The CFO's critical role in promoting cybersecurity

CFOs may not usually be considered part of a company's or university's security team, but that doesn't mean they can't help promote cybersecurity and help identify threats. This article, written about and for Fortune 1000 companies, has direct relevance for higher ed CFOs.

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Delivering cellular services on campus

With a 342-acre campus that has more than 11,000 students and more than 430 buildings; making mobile phones work everywhere is a tall order for Yale University.

College-age students have grown up with mobile phones, and they’re used to having them work when and where they want. With a 342-acre campus that has more than 11,000 students and more than 430 buildings; making mobile phones work everywhere is a tall order for Yale University.

At-Large: Staff development presentation essentials

Effective recommendations for getting your staff up to speed on online technologies

While digital technologies have become central to our society and our lives in higher education, the continuing development of the internet, mobile phone applications, and social media brings the need for up-to-date professional development. Indeed, standing still with digital technology means we are falling behind, and your staff needs continuing opportunities to evaluate and implement new online options.

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