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Employee Morale

Several years ago, there were two secretaries at Jacksonville State University (Ala.) who worked in different departments. Neither got along with their boss. Their supervisors wanted to fire them but couldn't—as nothing was wrong with their job performance. The problem was simple: They just didn't like each other.

College students are big users of social media and use sites such as Facebook, YouTube and Twitter to post opinions - good and bad - about their schools. Our Web seminar panelists, Karli Grant, of Campus Management, and Fritz McDonald, of Stamats Communications, provide insights into what is happening online and how you can monitor and influence your cyberspace reputation.

Karli Grant
Senior Market Strategy Manager, Campus Management

Most higher ed institutions offer a wide variety of employee programs and benefits: health fairs, faculty and staff recognitions, tuition waivers, and more.

But are the programs at your institution reflective of current employee needs? And how can human resources professionals maximize the impact of these programs? Are there routine diagnostics to perform? Or does HR simply make a tweak here, a twist there, keeping the program objectives intact?

IN THE PAST SEVERAL YEARS, most of us have read any number of time management articles that focus on how easy it is to become a slave to e-mail. Most of these discuss the discipline required by executives, including university administrators, to keep the handling of e-mail from distracting us from our primary function--that of providing leadership. It is my contention that time management issues are but the tip of the iceberg.

The 53-campus system includes seven state universities and 25 community and technical colleges offering more than 3,500 programs to 374,000 students and 140,000 continuing career education enrollees. With campuses five to six hours apart, Karen Bergmeier, ITS project lead- er and Cisco WebExTM solution liaison, found herself traveling four to five hours two to three times each week to conduct training on the system’s proprietary software.

It's one thing to get the press to call on your institution's experts. It's another to make sure those experts truly feel comfortable in a media interview. How are institutions are getting the job done?


WHETHER YOU BELIEVE IN Santa Claus, Jesus, or someone else with spiritual clout, this is the season when many people create their wish list for the holidays.


The decision-makers at Troy University knew that issuing refunds electronically would make the process more efficient, especially for a university with 35,000 students studying at more than 60 campuses. But it also had an unexpected benefit.