Efficiency

A tedious two-week refund process gets cut to one day at a California college

At Antelope Valley College, a new approach to issuing financial aid refunds becomes an instant success for administrators and students

Until last January, issuing financial aid refunds at Antelope Valley College was a long, tedious process. Instruction files were sent from the school to a remote district office, which printed checks and sent them back to the school to be stuffed into envelopes and mailed to students.

It was a time-consuming and costly procedure, explained Sherrie Padilla, director of financial aid at the community college, located in Lancaster, Calif. “We needed to investigate other ways to disburse refunds to students,” she said.

The card gives me more pride for my school.

Russ Gerry, a senior at Dowling, serves on the Student Government Association as vice president of finance.

It’s not easy to get to a bank, especially forstudents without cars. A shuttle stops at the local strip mall but there’s only one bank, so if that’s not your bank you can’t cash your check. That problem is gone with refunds going right into our OneAccounts.

Tired of refund checks 'lost in the mail," an Iowa college goes all-electronic

Des Moines Area Community College brings Higher One's OneDisburse "Refund Management' to its 27,000 students

When it came time to mail financial aid refund checks at Des Moines Area Community College each semester, officials always worried about how many of those checks the post office would return as undeliverable. With nearly 27,000 students attending more than 3,000 classes on six campuses, it was inevitable that many of those students would have forgotten to inform the school of a new address.

The card gives me more pride for my school.

Russ Gerry, a senior at Dowling, serves on the Student Government Association as vice president of finance.

It’s not easy to get to a bank, especially for students without cars. A shuttle stops at the local strip mall but there’s only one bank, so if that’s not your bank you can’t cash your check. That problem is gone with refunds going right into our OneAccounts.

In just three months, a revolution in distributing financial aid refunds

Using Higher One's OneDisburse "Refund Management" system, Wilmington University responds to student pleas for electronic refunds
 

Wilmington University’s open admissions policy, flexible scheduling and 11 locations in Delaware and New Jersey are fundamental to its mission of offering careeroriented undergraduate and graduate degree programs for a diverse range of traditional and nontraditional students.

An Outsider's Perspective

Twelve tips for hiring a consultant

IT’S NOT UNUSUAL FOR HUMAN resource departments in higher ed to hire consultants instead of full-time employees to design a program, solve a problem, or reach a specific goal. Consultants typically are cheaper in the long run, possess unique skills, and can introduce HR to creative business strategies used by other educational institutions across the country.

Assessing the student experience with e-refunds

 

The card gives me more pride for my school.

Russ Gerry, a senior at Dowling, serves on the Student Government Association as vice president of finance.

It’s not easy to get to a bank, especially for students without cars. A shuttle stops at the local strip mall but there’s only one bank, so if that’s not your bank you can’t cash your check. That problem is gone with refunds going right into our OneAccounts.

Welcome to STREAMLINED

Greetings!
 

Welcome to the second Streamlined of 2009! My colleagues and I are proud to continue this series of publications designed to inform college and university administrators about new and innovative methods of streamlining business office operations.

Speedy refunds are pleasing staff and students at a community college in Arizona

With Higher One?s OneDisburse? Refund Management? system, 96 percent of Mohave Community College students receive electronic refunds
 

Located in northwest Arizona, Mohave Community College has four campuses in a county that spans almost 14,000 square miles. To get from the centrally located business office on the Kingman campus to the North Mohave campus requires traveling around the Grand Canyon.

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