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The need to find a better way of doing things was evident to Troy Behrens from the day he arrived as the new assistant vice president for student affairs at Southern Methodist University (Texas) and walked into SMU’s Hegi Family Career Development Center. “The red flag that I noticed right away was stacks and stacks of job postings,” he recalls. “They went back three or four years. There were binders upon binders piled up. It was nearly impossible for students to find what they were seeking, and it was impossible to guarantee to employers that what they were sending us was being seen.

Originally Posted 08/31/2011 09:24AM

Albert Einstein had this to say about problem-solving: "You can never solve a problem on the same level on which it was created." In other words, the solution lies at a higher level. That is certainly the truth for many efforts in higher education, where overcoming administrative challenges? that are holding back student or institutional success or service is often about reaching for innovative solutions.

The green movement focuses on four factors: clean energy, energy efficiency, environmentally friendly production, and the conservation and reduction of waste materials. Information technology offices at institutions can exercise great control in energy efficiency benefitting not only the institution, but the surrounding community as well.

Karli Green, Senior Product Manager, Campus Management:

"Pilot programs at many institutions show that you can save money and the environment at the same time.

When H1N1 made its way to the mountains of northwestern Vermont two years ago, the technology experts at Saint Michael's College were concerned students or teachers might not make it to class. The virus didn't reach epidemic proportions at the small Catholic college, but it energized the team already considering ways to bring lessons beyond the classroom.

When it comes to collecting tuition, it usually doesn't pay to have your university's payment solution on autopilot.

There are many software tools available for scheduling and processing tuition payments. But what happens if a student adds a class unexpectedly, or is assessed additional or unexpected fees? Many software solutions can't adjust on the fly and school officials are the ones who end up spending extra time untangling the mess.

The cost to enroll a student is averaging approximately $6,000 and this cost doubles with the replacement of every student lost. Due to the recent financial climate, most states are facing financial cutbacks, making student retention paramount. Top reasons for attrition include school preparedness, financial support, academic progress, dissatisfaction with support services, and social readiness. So how can we keep students on track for graduation?


Our annual surveys provide information on the landscape of ITIT and campus policies. In 2010 we added questions on going mobile. For the category "Mobile apps are an important part of campus plans," we got a very strong response. We see this as very much driven by student expectations - an expectation, if not an entitlement.

As 2010 comes to a close, campus officials still have concerns about economic realities, but as many in higher education have learned firsthand, a department doesn't need an overabundance of budget dollars and staff members to operate effectively. In fact, tighter budgets bring on creative problem solving, and it's entirely possible to save time and money while raising service to a higher level.