Efficiency

Use of electronic payments is growing quickly at Heartland Community College

Sue Gilpin is the Controller at Heartland Community College in Normal, Ill. The college has been using Higher One's OneDisburse refund management system for over a year and will soon expand its use because of the implementation of a new student loan program. Ms. Gilpin recently spoke with Streamlined about Heartland's experience with Higher One.
 

We have about 5,000 credit students who are here for their Associates Degree or taking vocational classes. We also have about 5,000 community education students who are just taking classes for enjoyment or personal enrichment.

Communication with many campuses is key to success

Higher One's electronic refund program adds convenience for Troy University's diverse student body, and improves employee morale
 

The decision-makers at Troy University knew that issuing refunds electronically would make the process more efficient, especially for a university with 35,000 students studying at more than 60 campuses. But it also had an unexpected benefit.

Putting refunds into student hands quickly and safely

With Higher One, State College of Florida, Manatee-Sarasota streamlined student refunds and ended problems with lost checks.
 

Issuing refunds from financial aid and tuition overpayments to students used to be a time-consuming and labor-intensive affair at State College of Florida, Manatee-Sarasota (SCF), just as it is at many colleges and universities. Inefficiency was only part of the problem.

Florida's Flagler College is leading the way to a cashless future

Richard Jacobs is director of student accounts at Flagler College in St. Augustine, Fla., which uses several of Higher One's payment management solutions. As a member of the Higher One Product Steering Committee, Mr. Jacobs has been influential in guiding the development of several of the company's products.
 

I want to move as far as possible into this world because it is what students are used to. They know technology. They do not want to go to offices to fill out paper forms.

Welcome to STREAMLINED

Greetings,
 

Welcome to the inaugural edition of Streamlined. My colleagues and I are proud to present this series of publications to inform college and university administrators about new and innovative methods of streamlining business office operations.

New federal rules encourage adoption of electronic student refund systems

The U.S. Department of Education recently issued rules designed to encourage colleges and universities to disburse student refunds electronically. Higher One?s Casey M. McGuane, senior vice president for client operations, provides answers to frequently asked questions about those new regulations.
 

Electronic payments are certainly not new. In fact, colleges and universities have been using electronic systems for payroll and vendor payments and other purposes for years. But one area that has lagged behind is student refunds.

New Education Department regulations at a glance

 

If you are considering streamlining refund delivery, enhancing student services and reducing expenses, now is the time to act because the U.S. Department of Education has validated and encouraged the use of bank debit cards for refund delivery.

Learning from the Higher One experience

The University of Louisville sought a partner with a track record of providing electronic refunds.
 

Having grown up in a world of ATMs, debit cards and online banking, students at the University of Louisville wanted a better way to receive financial aid and other types of refunds. Receiving paper checks through the mail was slow, inconvenient and unreliable.

We consider them part of the RCC team.

Riverside Community College's telecommunications manager reflects on an 11-year partnership with NEC
 

Kathy Paschke is network specialist for voice at Riverside Community College in Riverside, California. She manages a telecommunications system that serves the college’s nine locations.

U of Nebraska Creates Unified Business Environment With mySAP Business Suite

Outdated software is replaced with a consolidated system that serves the diverse needs of four campuses
 

This project actually started back in 1996. We had an old-time mainframe, green screen, paper-oriented system.

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