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Welcome to the inaugural edition of Streamlined. My colleagues and I are proud to present this series of publications to inform college and university administrators about new and innovative methods of streamlining business office operations.


If you are considering streamlining refund delivery, enhancing student services and reducing expenses, now is the time to act because the U.S. Department of Education has validated and encouraged the use of bank debit cards for refund delivery.


Having grown up in a world of ATMs, debit cards and online banking, students at the University of Louisville wanted a better way to receive financial aid and other types of refunds. Receiving paper checks through the mail was slow, inconvenient and unreliable.


Kathy Paschke is network specialist for voice at Riverside Community College in Riverside, California. She manages a telecommunications system that serves the college’s nine locations.


Bruce Grant, NEC’s assistant general manager for product management and an expert on VoIP, explains this technology and how to prepare for it.