It’s nice to see something grow and take on a life of its own. When we first developed the Models of Efficiency program, we honestly didn’t know quite what to expect. We knew that, in the depths of one of the worst economic crises the country has faced in many years, people were desperately trying to find ways to “do more with less.” That mantra was drilled into the way we all did our jobs each day. Now, even as the economic picture improves, the “new normal” requires that college and university departments continue to rein in costs while improving service and effectiveness.



