Document Management

Cutting the Paper Chase

Department of Enrollment Services Operations, Admissions, and information Systems and Technology at Boston University

It wasn't as if the admissions office at Boston University did nothing to keep from drowning in paper, working 12-hour days and weekends, and falling behind on customer service.

Administrators engaged in annual streamlining, but with BU's applicant pool increasing by more than 10,000 over the past five years, it was difficult to keep up. More than 200,000 supporting credentials had to be processed and filed, and 38,000 applications needed to be ready for admissions staff to read by April 1. The entire process was time-consuming and cumbersome.

Mail to the Chief

Division of Enrollment Management, Alfred State College

Even in these digital times, undergraduate admissions remains a paper-laden discipline. Viewbooks, search pieces, postcards, catalogs, applications, and more need to be printed, enveloped, and mailed, a process not only costly but also inefficient. Most inquirers to any one school, after all, end up attending elsewhere.

No Paper Cuts

Enrollment Management, University of the Arts (Pa.)

The paperless society that technological advances were to have fostered never happened; we are more awash in paper than ever before. At University of the Arts, in Philadelphia, the problem has been compounded by a 16.5 percent increase in enrollment and a nearly 50 percent spike in applications over the last decade.

Acknowledging Achievement

The second year of the ongoing Models of Efficiency program continues to demonstrate that campus departments can be innovative and inspired when it comes to finding ways to provide superior service and maximize resources.

"We believe that improving the efficiency of administrative services yields cost savings and reputation benefits that can propel a college into the top tier of success," noted Miles Lasater, chief operations officer and cofounder of Higher One, which has sponsored the Models of Efficiency program from the start.

Models of Efficiency

Spring 2011 Honorees: Innovations in administrative process

Thomas Edison, America's most prolific inventor, once explained his passion for innovation by saying, "There's always a better way." That's the spirit, if not the directive, for the campus departments profiled in the first round of 2011 Models of Efficiency honorees. When it comes to finding ways to streamline business processes or save time and money, the stories you'll read on the following pages will, we hope, inspire you and your department to look for your own ways to better serve constituents.

What's New

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Butte College adopts a portal for its future

The large community college in northern California upgrades its IT system with Datatel Portal

For years, Butte College in California put up with an internal IT system that left huge gaps in the ability of administrators, faculty, staff, and students to electronically communicate with each other. Administrators were unable to send memos targeted to, say, faculty members or the public works staff. Professors were unable to communicate with specific classes. And students had to go through separate log-in procedures to access the system's Web Advisor - and Blackboard - functions, as well as their e-mail accounts.

With Help from Datatel, an Idaho College Opens for Business

The College of Western Idaho managed its dramatic growth with Datatel's Colleague suite of software

The College of Western Idaho was still more than a year away from holding its first class. A thousand details needed to be resolved. Not least among them was the installation of a computer network that would serve the fledgling college’s seven campuses.

Des Moines Area Community College Leverages HP to Create Multi-Campus Educational Portal

An educational portal at Des Moines Area Community College, built with Microsoft SharePointTM software and running on HP servers and storage systems, may ultimately transform the entire educational experience there.

“It’s all about making education accessible to everyone, anytime, anywhere,” explained Ann Watts, instructional design coordinator and portal project manager at DMACC. Des Moines Area Community College is a public institution with six campuses.

The portal ? known as “my.dmacc” to users ? is an outgrowth of the college’s educational mobility initiative that runs on HP ProLiant servers. DMACC has implemented a systemwide wireless system to support academic programs and administrative needs.

Conversations

SAP sponsored a series of Q&A interviews with leading educators about their enterprise-wide IT initiatives.

Stephen D. Golding Executive Director, HopkinsOne Johns Hopkins

Johns Hopkins Researches the Ideal ERP System

DIVERSE ORGANIZATION TAPS SAP SOFTWARE TO INTERGRATE HIGHER ED AND HEALTH CARE IT NETWORK

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