Data

Hard costs of a data breach

Five moves to make immediately following a data breach—and what they’ll cost your college

When a school hears from the FBI, the news is not likely to be good. Two years ago, FBI agents informed Maricopa County Community College District administrators that data from the 10-college system in Arizona had been posted on the internet. With a possible data breach underway, the system’s website was shut down immediately and school officials began to investigate.

Cyberinsurance a necessity in combating data breaches

When Barry University officials discovered their network had become infected with malware that was making callbacks to a command center in Russia in 2013, an external security contractor was hired to conduct a forensic analysis of the incident, and intrusion prevention detection software was purchased to monitor the system.

Data privacy in the campus cloud

As cloud computing and storage catches on in higher education, data privacy best practices are emerging

The University of Michigan’s very decentralized campus means it has multiple IT departments, numerous technologies and plenty of cloud applications. “We basically use everything you can think of when it comes to the cloud,” says Don Welch, chief information security officer. “Colleges here have their own relationships with providers, and their own strategies with information storage. So it’s a big task to set central policies, but it’s important to take on that role.”

Cloud providers on data privacy and security practices

As you work with higher education clients, what do you perceive as the key concerns related to data storage in the cloud?

“Security is always a top concern. Other highly regulated industries—such as financial services, insurance and healthcare—have mandatory government regulations to guide them, but it is often unclear to higher ed which data can or cannot be stored in the cloud. I’ve seen universities adopt a hybrid

Tools that enhance analytics reporting

Web analytics by itself won’t do everything a school might want, says Alan Etkins, a research and analytics associate at consultancy Ruffalo Noel Levitz. “It will give you counts, it may give you hypotheses, but it won’t give you full understanding [of metrics].” He recommends that those serious about web analytics integrate tools to enhance the data.

Survey tools, for example, provide deeper insights, he says. A few that Etkin likes are: •

Web analytics in action in higher ed

How to work with your college's web team to get useful analytics data

Students at Arizona State University today have access to a service-oriented financial assistance website that provides guidance on college planning. It offers cost calculators, links to scholarships and budget planning, and easy access to financial aid office staff. It’s an approach that works—and the result of using analytics to unearth a treasure trove of website insight.

Outlook on technology: Tech renaissance

A more robust, post-MOOC phase of online learning on the horizon in higher ed

What cutting-edge devices are going to demand campus bandwidth in the near future? The 21st century versions of two old stand-bys: the refrigerator and the wrist watch. Sure, there will still be plenty of laptops, tablets and smartphones crowding the Wi-Fi, but the “internet of things” and wearable technology are coming to campus, forcing CIOs to yet again boost the power of their networks.

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