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The financial pressures on institutions and the scrutiny on spending continue. But campus administrative offices also continue to find new ways to change their practices for the better.

As the stories of our Summer 2010 Models of Efficiency honorees demonstrate, there are a multitude of good ideas being implemented that streamline processes without reducing the quality of service that campus constituents deserve, and in many cases expect.

WHEN IT BECOMES HARDER TO raise funds and the notion of success is coming up with just 90 percent of last year's revenues, fundraisers must get smarter--by better understanding their donors and the different tools and approaches to connecting with them. Colleges and universities of all sizes now have the opportunity to influence and motivate a new generation of donors and get them in the "habit of giving," but it's an uphill climb. The competition for every second of attention and each dollar is frenetic.


THE ADMISSIONS OFFICE IS THE FIRST STOP for any student entering a higher education institution. A smooth process can not only instill confidence and reassure students they made the correct choice, but it also can make the lives of staff members better as well.