You are here

Case Studies

John Hermes, vice president of information technology for Oklahoma Christian University, knew the school had problems. Despite a reputation as a pioneer in education technology and as a very high-tech university, Oklahoma Christian (OC) was lagging farther and farther behind in its business processes, says Hermes.

Even for smaller colleges and universities, managing personnel records is often onerous. Now imagine having to do this for thousands of full-time and part-time faculty, sprawled across 17 schools and colleges. This was exactly the situation facing the staff at the University of Southern California (USC) Office of the Provost. By 2005, the Provost’s Office was drowning in mountains of paperwork and struggling to become more efficient.

Texas A&M Health Science Center logo

Life has gotten a lot calmer recently for workers in the Contracts Administration department for the Texas A&M Health Science Center (HSC). At one time, pushing contracts through to completion demanded the skills and steely resolve of a private eye: it wasn’t easy figuring out where the contracts were, who had looked at them and which ones were approved.